With millions of diners, 60,000 restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most - their team, their guests, and their bottom line - while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You'll also be part of a global team that includes our sister brand, KAYAK and its portfolio of global metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
Reporting to the Senior Manager, Global Strategy, Operations, and Analytics, this position is responsible for supporting a variety of sales and services related programs and initiatives in International Markets. Candidates for this role must have experience in leading and managing a team, setting quotas, territory planning and analysis and manipulating large sets of data to discover trends and make recommendations on sales and services strategies. The role will work cross-functionally with multiple departments including executive leadership, sales, learning and development, analytics, and finance to support the design, implementation and continued optimization of multiple business needs.
The Manager level position is expected to have an excellent understanding of the OpenTable Sales and Services organization, ability to learn quickly, and manage a high performing team. You'll be able to navigate the roles, reporting, and reality of the business in the field. This position needs to have excellent communication, project management and data analysis skills and be comfortable building recommendations. Experience with Salesforce and an operations, finance or analytics background preferred.
In this role, you will:
Collaborating with sales and services leads to align goal methodology to company goals
Deliver sophisticated analytics to support global Sales and Services on headcount and territory management
Evaluate and outline new sales and services territories
Prepare and present data analysis for audiences ranging from field sales members to senior leadership
Collect feedback and handle flow of inbound ad hoc requests from the Global Restaurant Sales and Services (RSS)
Continuously improve internal reporting and proactively provide insights into the business metrics
Improve (SFDC) processes and data
Please apply if:
3-5+ years of experience in analytics, operations, or strategy role
Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP; equivalent Google Sheets experience preferred
Knowledge in Salesforce, Geopointe/Salesforce Maps and SuperSeta plus
Proficient in SQL and understanding of databases
Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc
High energy and contagious enthusiasm; willing to take on tough projects
Strong verbal and written communication skills including detailing business processes, use cases, and business requirements
Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills
Understanding of sales processes
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
Paid parental leave
Generous paid vacation + time off for your birthday
Focus on your career growth:
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Income protection and life assurance
Employee Assistance Program - including 24/7 GP & free legal advice
Pension plan contributions
Discounted gym membership
Bike2Work
Season ticket loan
Social events & Thursday happy hours
Free lunch 2 days per week
Inclusion
We're committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve-and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we're here to support you. Please reach out to your recruiter to request any accommodations.
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KAYAK Software Corporation, OpenTable, Inc., their respective subsidiaries and Momondo A/S (together, 'KAYAK and OpenTable", "our/we/us", or "Company") will process your personal data in accordance with applicable data protection laws for the purposes described in our privacy notice (KAYAK (Germany) /OpenTable (Germany) andKAYAK (All Other Locations) /OpenTable (All Other Locations) ). As part of the application process KAYAK and/or OpenTable may share your personal data across our group of companies, subject to our privacy notice and applicable laws. In order to consider you for new positions, KAYAK and/or OpenTable may keep your personal data for 6 months (within the EU) and 2 years (in all other regions), unless otherwise required by applicable law.
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