Role Title: ITOM Architect
Duration: contract to run until 30/09/2025
Location: Wiltshire, Hybrid, 90% working from home
Rate: up to £662.40 p/d Umbrella inside IR35
Clearance required: Due to the nature of the client, you must be a Sole UK National and have Active SC Clearance
Role purpose/summary
We are seeking an experienced IT Operations Management (ITOM) and Hardware Asset Management (HAM) Technical Architect to lead the design, implementation, and optimisation of ServiceNow Discovery and HAM.
The ideal candidate will have a strong background in IT Operations, asset management, and integration strategies, with the ability to bridge technical solutions and business needs. This role requires deep, hands-on expertise in ServiceNow ITOM Discovery and through understanding of the HAM life cycle.
Key Skills/requirements
Develop and Implement Discovery
- Design and configure ServiceNow Discovery processes for accurate infrastructure mapping.
- Ensure discovery schedules, probes, and sensors are aligned with enterprise needs.
Analyse Results and Recommended Improvements
- Interpret discovery data to identify coverage gaps, misconfigurations, and optimisation opportunities.
- Provide actionable insights and recommendations to enhance the overall ITOM tooling and HAM maturity.
Conduct Tooling and Integration Analysis
- Perform gap analysis between current ITOM tooling and ServiceNow capabilities.
- Define where ServiceNow Discovery fits within the existing ecosystem, ensuring minimal disruption and maximum value.
Discovery-Driven HAM Integration
- Use Discovery to enhance and automate asset life cycle processes, including inventory validation and asset reconciliation.
- Drive accurate asset data population to support compliance, audits, and life cycle management.
Stakeholder Engagement
- Attend client workshops to understand business and technical requirements.
- Translate client needs into ServiceNow configurations and architectural designs.
- Advise stakeholders on best practices and roadmaps for ITOM and HAM implementation.
Required Skills and Experience
- Proven experience as a ServiceNow Technical Architect with focus on ITOM and HAM
- Strong hands on experience with ServiceNow Discovery, CMDB and Hardware Asset Management.
- In depth understanding of the hardware asset life cycle and how Discovery contributes to asset accuracy.
- Knowledge of MID Servers, network protocols, and cloud discovery methods.
- Ability to conduct technical assessments and produce detailed solution architectures.
- Familiarity with integrations between ServiceNow and third party ITOM tools.
- Excellent communication and stakeholder management skills.
- Experience facilitating workshops and presenting technical concepts to non-technical audiences.
- Experience in large scale enterprise environments or complex transformation projects
Preferred Qualifications
- CIS - Discovery
- CIS - HAM
- ITIL V3 or V4 certificate
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
