Analytics Consultant

Motion Recruitment • CHARLOTTE, North Carolina, United States • $46 - $52 / hour • 1d ago

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Analytics Consultant in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 5 Months

Required Skills & Experience

4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.
4+ years of Systems Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Skills & Experience

Bilingual conversational proficiency in English and Spanish for speech and text translations
Knowledge and understanding of Interactive Voice Response (IVR)
Knowledge and understanding of contact center environments and associated telephony technologies including Interactive Voice Response (IVR) systems and routing platforms (i.e. Five9, Dialogflow CX, Nuance, Genesys)
Experience reviewing business requirements, functional specification documents, voice design flows
Knowledge and understanding of creating manual and automated test plans, test cases, test procedures, test scripts, and expected results
Knowledge and understanding of all phases of product development and testing lifecycle
Knowledge and understanding of application testing methodologies, tools, and execution (i.e. ALM, Octane)
Knowledge and understanding of project management and agile methodologies, processes, and tools (i.e. Scrum, Kanban, Jira)
Experience delivering results in a fast-paced, deadline driven environment
Ability to deliver concise, time critical information to all levels of management, technology and business teams
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills

What You Will Be Doing

Consult on or participate in moderately complex initiatives and deliverables within Analytics and contribute to large-scale planning related to Analytics deliverables.
Review and analyze moderately complex Analytics challenges that require an in-depth evaluation of variable factors.
Contribute to the resolution of moderately complex issues and consult with others to meet Analytics deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
Collaborate with client personnel in Analytics.
Analyze business requirements and functional system design specifications to create and execute test strategies and test cases
Specify test data requirements and work with enterprise data team to obtain necessary test plan data
Perform release validation and regression testing post-production installations, typically occurring outside of standard business hours; some weekend and/or evening hours are required
Work with Product Owner/Product Managers and Tech partners to confirm issues identified during testing and validate that requirements are met
Serve as UAT point of contact; represent UAT on project/scrum teams, release planning meetings, and release events
Log, track and verify resolution of software and specification defects
Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
Develop/maintain standards and procedures to determine product quality and release readiness
Drive innovation and streamline overall testing processes

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