Website Reliability Engineer

Fisher Investments • Permanent • Texas, United States • 11h ago

The Opportunity:

The Website Reliability Engineer (WRE) works in the office and plays a critical role in ensuring the uptime, scalability, and performance of Fisher Investments' digital platformsincluding our client portal, multi-country corporate websites, and the OTT/LMS Platform. You will combine a software engineering mindset with deep operational expertise to support client-facing and corporate experiences that are important to our brand and client engagement strategy.

The Day-to-Day:

Maintain high availability and responsiveness of the public-facing websites (US, UK, DE, etc.), and digital channels
Define and monitor SLAs, SLOs, and SLIs aligned to platform-specific performance expectations
Conduct ongoing capacity planning and performance tuning to support business growth across geographies
Work with vendor partners to develop Infrastructure-as-Code using Terraform, CloudFormation, or similar tools to ensure scalable deployments across cloud environments
Automate environment provisioning, CI/CD pipelines, monitoring setup, and failover scenarios to reduce manual toil
Partner with the Digital Engineering team to integrate WRE best practices into code deployments and feature rollouts
Be the Tier-2/3 escalation point for production issues across Fisher's client-facing and marketing platforms
Lead root cause analysis and postmortems following incidents; drive systemic improvements based on findings
Implement proactive alerting and observability frameworks to detect anomalies before they impact end-users
Ensure infrastructure is secure by design and compliant with data protection regulations and Fisher's IT security policies
Support security audits and collaborate with internal InfoSec teams on vulnerability scanning, remediation, and ongoing compliance for all MarTech and web platforms.
Work cross-functionally with Product, Corporate Communications, and Marketing Technology teams to align system reliability goals with outcomes
Document runbooks, system architectures, and WRE operational procedures to improve knowledge sharing and onboarding
Mentor junior engineers in WRE principles and reliability-focused engineering practices
Work onsite, under direct supervision, in a team-based and open office environment

Your Qualifications:

Bachelor's degree or equivalent combination of education and experience required
Minimum of 5 years in a Site Reliability, DevOps, or Infrastructure Engineering role
Proven experience supporting highly available, secure, and scalable client portals, CMS-driven corporate sites, or digital channels for financial institutions
Strong expertise in Cloud platforms (Azure preferred), CI/CD pipelines (Jenkins, GitLab CI, etc.), Monitoring & alerting (Datadog, Prometheus, ELK, Grafana), Infrastructure as Code (Terraform, CloudFormation), and Scripting (Python, Bash, or similar)
Experience with Salesforce Experience Cloud, Kaltura, SiteCore or similar systems used for customer-facing web platforms preferred
Familiarity with web application performance optimization, CDN usage (Cloudflare/Akamai), and traffic routing strategies preferred
Exposure to regulatory or compliance frameworks in financial services (e.g., GDPR, SOX, SEC guidelines) preferred

Why Fisher Investments:

We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:

100% paid medical, dental and vision premiums for you and your qualifying dependents
A 50% 401(k) match, up to the IRS maximum
20 days of PTO, plus 10 paid holidays
Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.

FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

Required Preferred Job Industries

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