Senior Tech Support Specialist - La Crosse, WI

Optum • Permanent • Wisconsin, United States • 20h ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

TheSenior Tech Support Specialistprovides technical support to Optum Serve internal and external customers. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.

Primary Responsibilities:

Receive, troubleshoot, and respond to Help Desk requests via phone calls or chats in a 24/7 environment
Set up and maintain hardware and software, including computers, printers, copiers, faxes, scanners, and projectors
Educate end-users on how to resolve various hardware and software problems
Assist staff with installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software, complying with given standards and guidelines
Monitor stock levels of hardware and submit request for equipment when needed
Front Desk duties to include helping walk ins, recording receipts of computer equipment
Provide on-site technical support for video conference software and hardware
Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
Maintain a working inventory of most used items for desktop support. Inventory and request items as needed to maintain effective amounts
Monitors telephone calls from users having problems using computer software and hardware or inquiring how to use specific software or hardware
Maintain Incident / Request logs and records
Make preliminary identification of problems encountered by network users to determine if they are due to equipment, network, or application errors. Escalate to appropriate personnel as needed to achieve resolution

Required Qualifications:

High School Diploma/GED (or higher)
2+ years of experience working in an IT field
6+ months of experience with Microsoft Office products to assist end users with technical assistance for hardware and software
Ability to obtain favorable adjudication following the submission of Defense Health Agency eQuip Form SF86
Ability and willingness to work 1st or 2nd shift hours or overnight
Ability to obtain and maintain a suitability or determination of eligibility for a Confidential/Secret or Top-Secret security clearance
United States citizenship is required for this position

Preferred Qualifications:

Associate's Degree with 6+ months of experience in a desktop support environment is preferred

The salary range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Related Jobs

Online Data Research - 14 usd per hour

TELUS International • Permanent • Wisconsin, United States • 2h ago

Data

Job description Job description Looking for a freelance opportunity where you can make an impact on technology from the comfort of your home? If you are dynamic, tech-savvy, and always online to learn more, this part-tim...

2h ago

Apply

Online Data Research - 14 usd per hour

TELUS International • Permanent • Wisconsin, United States • 2h ago

Data

2h ago

Apply

Project Manager

Steel Rock Construction • Permanent • Wisconsin, United States • 4h ago

Project Manager

Join Our TeamSteel Rock Construction is more than a company-we're a partnership. We're not just filling a position; we're seeking a dedicated professional who shares our vision and is eager to grow with us. As a leading...

4h ago

Apply

Senior Pega Developer

Northwestern Mutual • Permanent • Wisconsin, United States • 7h ago

Developer

We are looking to hire an experienced Pega developer to design and develop enterprise-level Pega applications for our company. In this role, you will be responsible for the deployment of large-scale Pega projects. This m...

7h ago

Apply

Senior Wealth Data Specialist

Northwestern Mutual • Permanent • Wisconsin, United States • 7h ago

Data

Summary: The Senior Wealth Data Specialist provides critical data management expertise and services to different areas across Wealth Investment Products and Services. This position requires a multifaceted agile mentality...

7h ago

Apply

Field Network Manager

Northwestern Mutual • Permanent • Wisconsin, United States • 7h ago

What's the role? Join us as the Manager of the Field Network Team (FNT) and lead a pivotal team within our organization. This role offers the opportunity to innovate and drive impactful changes, enhancing the efficiency,...

7h ago

Apply

Commercial Loan Operations Specialist

Coulee Bank • Permanent • Remote (Wisconsin, United States) • 14h ago

Fully Remote

Coulee Bank is seeking an energetic, positive, subject matter expert to provide training to our loan operations department as a Loan Operations Specialist. The ideal candidate will possess a strong commercial background...

14h ago

Apply

Specialized Client Care Srvcs Rep (NRF) - LTC - Hybrid

Northwestern Mutual • Permanent • Wisconsin, United States • 16h ago

We are dedicated to making a positive impact through our Long-Term Care (LTC) Contact Center. We help clients and Financial Advisors make informed decisions about long-term care current plan options. This position suppor...

16h ago

Apply

Operations Specialist ONE Caribbean Unit

Inter American Development Bank (IDB) • USA, USA, W.I. • 1d ago

We improve lives The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love...

1d ago

Apply

Digital Press Operator 2nd and 3rd shift

Quad • Permanent • Wisconsin, United States • 1d ago

Quad is currently seeking Second and Third Shift Digital Press Operators to work in our Quad Instore facility in West Allis. The Operator is responsible for producing quality printed sheets, boards, or rolls. We offer pa...

1d ago

Apply