054 - Service Desk Analyst

Undisclosed Company • Winchester, England, GB • 8h ago

Service Desk Analyst - Hursley

Location: Hursley - 5 days on site

Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance

Join Experis - A Global Leader in IT Consultancy

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Your Role:

As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding customer service.

Key Responsibilities:

Respond to incoming technical support incidents, requests, and changes
Manage your personal call queue and ensure timely resolution
Communicate updates and maintain ongoing customer engagement
Handle password resets and hardware part orders
Escalate issues to 2nd & 3rd Line Support when necessary
Collaborate with internal teams including Technical Delivery, Development, and Projects
Assist in service management reporting and drive process improvements
Help ensure SLAs are met across key metrics

What You'll Bring:

Strong communication and customer service skills
Ability to manage and resolve technical issues efficiently
A proactive mindset with a focus on continuous improvement
Eligibility for SC Clearance (or already cleared)

Benefits:

Contributory pension scheme
Medical and dental cover
Employee Assistance Program
22 days holiday + bank holidays
Maternity, paternity, and shared parental leave
Sick pay

If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding

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