Title: Business Coordinator
Location: Temecula, California
Duration: 12 Months
100% Onsite
JOB DESCRIPTION
- The BSA will be a member of the System Process and Strategy (SPS) team supporting the Temecula Customer Service organization. This position will provide high quality support and analysis/trending for various applications, commercial processes, and coordinate with IT for hardware. The BSA will develop relationships with the various IT and business teams to achieve timely and efficient support for the Customer Service team. Success is defined by the level of internal and external customer satisfaction.
WHAT YOU’LL DO
- Work directly with functional area teams to evaluate, resolve, and trend issues that impact Customer Service operations and/or project objectives: determine when to escalate issues to appropriate levels of management.
- Maintain accurate process and troubleshooting documentation.
- Interact with cross-functional teams and follow-up with team members to ensure timely completion of tasks to support the Customer Service system.
- Coordinate with Customer Service and IT teams to ensure necessary hardware and access for CS resources.
- Support of SPS projects as required.
- Other as assigned
TOP SKILLS REQUIRED
- Coordinate between customer service and trend issues to maintain process documentation, interact with teams, making sure hardware and software access is available. Support projects as required. Organizers and good communicator. Office proficient,
- Open to someone who has a good background working with groups but not in customer service.
- They are open to a big organization, not as much flexibility in hours and processes.
- Education – Bachelor yes or in lieu of experiences they are ok with that.
- Masters be overqualified but if they just finished and no work experience might be a good fit
EDUCATION AND EXPERIENCE, YOU’LL BRING:
- Bachelor’s Degree in a related field, or an equivalent combination of education and work experience preferred.
- Experience, preferably in a Commercial/Customer Service environment.
- Competency working as a team, problem identification/solving and documentation.
- Strong written and presentation skills; ability to communicate effectively and timely with all levels of the organization and management.
- Aptitude to learn and or troubleshoot Customer Service applications and processes.
- Personal integrity and courage to escalate issues and to advocate for responsible solutions to management.
- Adaptability and flexibility including the ability to manage deadline pressure, urgent resolution requests, ambiguity, and change.
- Customer service systems is a plus
Consultants Eligible Benefits Upon Waiting Period:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account (for High Deductible Health Plans)
- Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
- Supplemental Life Insurance
- Short Term Disability (coverage varies by state)
- Long Term Disability
- Critical Illness, Hospital coverage, Accident Insurance
- MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
- 401(k)
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.
Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.
