Head of IT

ITSM & DevOps • Ireland • 1w ago

Job Benefits: bonus and benefits

Head of IT Operations – Dublin (Hybrid – 3 days onsite)

About the Role:

We are working with a high-growth, multi-site organisation seeking a Head of IT Operations to join their Dublin HQ. Reporting directly to the IT Director, this is a strategic and hands-on leadership role responsible for the delivery and ongoing optimisation of IT operations, infrastructure, security, and service delivery. This is a hybrid position (3 days in-office, 2 remote).

The successful candidate will lead internal teams, own relationships with critical service providers, and play a pivotal role in shaping the future of IT Operations across the business.

Key Responsibilities:

Define and deliver a strategic roadmap for IT Operations, ensuring robust, secure, and scalable infrastructure and services.
Lead, coach and develop two internal teams: Infrastructure & Security Operations, and IT Service Delivery.
Implement and mature ITIL-aligned service management practices, embedding a culture of service excellence across the organisation.
Act as a senior escalation point for IT-related issues, providing clear and effective communication to non-technical senior stakeholders.
Oversee IT infrastructure and enterprise architecture, including LAN/WAN/WLAN, cloud services (Azure & AWS), domain services, servers, hosting, EUC, and security tooling.
Monitor infrastructure lifecycle management and define/deliver continuous improvement projects.
Drive cybersecurity standards and compliance, managing risk, vulnerabilities, and adherence to frameworks such as ISO27001, NIST, PCI-DSS and GDPR.
Manage and optimise third-party relationships, including managed service providers, ensuring contractual and operational performance.
Own operational and capital budgets for IT Operations, ensuring strong financial governance, forecasting, and reporting.
Deputise for the IT Director where required—supporting with strategy, policy, senior communication, and group-wide alignment.
Collaborate with Group IT and wider business teams to align IT Operations strategy and delivery with broader business and technology goals.

Key Requirements:

Proven experience leading IT Operations, Service, or Infrastructure functions in a multi-site, fast-paced environment.
Strong track record in IT Service Management, with experience implementing or maturing ITIL-based frameworks.
Broad technical expertise across infrastructure, cloud (Azure, AWS), domain services, networking, security, and endpoint management.
Hands-on knowledge of security controls and tooling, including firewalls, SIEM, EDR/XDR, and compliance frameworks.
Demonstrated success in managing, mentoring, and developing high-performing technical teams.
Experience managing critical suppliers and MSPs, including contract negotiation and performance management.
Strong commercial acumen with experience creating, managing, and reporting against OPEX and CAPEX budgets.
Excellent communication and stakeholder engagement skills—comfortable influencing and advising at senior levels.
A proactive, adaptable, and resilient leader who thrives in a growing and evolving organisation.

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