Job: SeniorService Operations Specialist
Company: BAE Systems
Hourly Rate: £47.00 PAYE or £63.40 Umbrella
Location: Preston or Farnborough
Contract: 6 months (Opportunity to be extended)
Working Hours: 37 hours per week
Working Arrangements: Remote - would be expected to attend site twice per week whilst training
About the Role: - Would you like a role which enables you to identify and resolve repeat issues to ensure our employees receive an efficient IT service?
- You will be responsible for governing all problem management delivery, including Command Centre performance, to ensure Problem Management Service Levels and Key Performance Indicators are met.
- You will be ensuring both proactive and reactive problems are raised, route cause identified, and process, tooling and technology fixes are successfully implemented.
Key Responsibilities:
- Govern the problem management activity for all suppliers
- Verify and monitor problem management SLAs & KPIs
- Provide escalation route for failing and poorly trending SLAs & KPIs
- Govern and manage Proactive and Reactive Problems to prevent or remediate failures and delays
- Perform high level analysis of incidents & other data sources to identify areas for focus and potential problem tickets
- Attend Daily, Weekly and Monthly Service Reviews representing Problem Management
Skills & Qualifications:
- Extensive knowledge of IT Industry from Enterprise perspective
- Experience in supplier relations and mangaement
- Stakeholder Engagement experience
- Experience in a service operations environment
- Full ITIL lifecycle experience or certification
If you would like to be considered for this role please don't hesitate to click apply or call Sam Pierre-Louis on for more information. About BAE:BAE Systems is a leading global defence, aerospace, and security company. They're experts in delivering advanced solutions for air, land, and naval forces, as well as commercial aerospace and cyber security. Known for its commitment to innovation and excellence, BAE Systems offers exciting career opportunities for those looking to make a significant impact in cutting-edge technology and defence sectors. Inclusion statementOutsource UK is committed to creating a diverse environment and is proud to be an equal opportunity employer. You'll receive consideration for your application without regard to race, religion or belief, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age.
