Interim Head of IT

Xcede Recruitment Solutions • TRAFFIC • Nottinghamshire, Nottingham, United Kingdom • 6h ago

An Intergrated IT solutions provider are looking for an Interim Head of IT.

The Head of IT is responsible for the operational delivery of IT services across the organisation, ensuring end-user support, system reliability, device security, and infrastructure availability meet agreed service levels. This is a hands-on leadership role focused on operational excellence and coordination of a small but capable internal team, while supporting strategic initiatives led by the CIO.

Key Responsibilties:

Team Leadership: Line management of 3 internal IT staff (plus indirect oversight of the Service Desk via the Senior IT Service Delivery Manager).
Service Operations: Oversee day-to-day IT service operations including incident response, request fulfilment, device lifecycle management, and end-user support across 1,000 users in over 100 sites.
Infrastructure Oversight: Coordinate management of cloud-based infrastructure (primarily Azure, with one key system on AWS) and device estate (Windows laptops, Samsung Android mobiles).
Security Posture Maintenance: Support the Infrastructure & Security Manager in operationalising security controls, patch management, identity management (Entra ID), and compliance with organisational security frameworks.
Collaboration: Act as liaison between IT and key departments across the business to ensure IT services align with operational needs.
Escalation Point: Serve as the primary point of escalation for service delivery and support issues.
Documentation & Knowledge Management: Ensure accurate and current documentation exists for IT processes, systems, and support procedures.
Support Transition: Assist with knowledge handover and continuity during leadership transition.

Location: Nottingham - Hybrid
Contract length - 6-12 months inital
Rate: £500-525p/d inside IR35

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