Project Manager (Chatbot/Telephony Experience Essential)

Alexander Mann Solutions • ATS • Midlothian, Edinburgh, United Kingdom • 1d ago

Royal London is a Financial Services company with a difference. As the UK's largest mutual life, pensions and investment company, we're owned by our members and work for their benefit, not for shareholder profits. We've grown rapidly and have been recognised as one of the UK's top rated places to work.

Today, Royal London has over £170 billion of assets under management, and around 4,000 employees working in five offices across the UK and Ireland. As an organisation, they have worked hard to become experts in specialist markets, building a trusted brand, with plenty of awards to show for it.

We've worked hard to become experts in our specialist markets, building a trusted brand - and our teams have plenty of awards to show for it. Whatever team you're interested in joining and whatever role you play, we'll help you to make a difference.

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies.

We partner with Royal London to support their contingent Recruitment processes Acting as an extension of their recruitment team, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed.

On behalf of our client, Royal London. We are looking for a Project Manager (Chatbot/Telephony Experience Essential) for a 6 month based in Edinburgh/Alderly Park (hybrid).

Purpose of the role:
* Project Manager will be required to deliver change projects or small portfolios which support achievement of the Group strategy, effectively and efficiently. To ensure business outcomes are clearly understood and associated solutions are delivered to enable the business to realise benefits on time, within budget and to agreed quality standards.
Overall responsibility for planning and leading the delivery of the whole change life cycle for projects covering both Business and Technical driven change.

This Project Manager will work on new call centre enhancement workstream, reviewing and implementing new digital products (AI, chatbot, etc.)

What you'll do:

Manage complex initiatives that span one or multiple lines of business (including small portfolios).
Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one complex & major or several mid-size initiatives simultaneously.
Report on project success criteria results, metrics, test and deployment management activities.
Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
Prepare estimates, detailed project plans and other associated governance documentations for all phases of the project.
Procure adequate resources to achieve project objectives in planned timeframes.
Manage the day-to-day project activities and resources and chairs the project management team meetings for large and complex project or small portfolios.

The skills you'll need:

Extensive digital migration/transformation experience.
Experience in AI Chatbots.
Manged call centre projects

Next steps

This client will only accept workers operating via an Umbrella/PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

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