Customer Lifecycle Management Strategist

The Planet Group • Culver City, CA, US • 1d ago

Customer Lifecycle Management Strategist

Location: Hybrid in Culver City, CA
Duration: 12 months; potential to extend
Pay: ~$75/hour, DOE

The Planet Groupis looking for a Customer Lifecycle Management Strategist to join our well-known Fortune 500 client on a 12-month contract. This role will be 40 hours per week and is hybrid in Culver City, CA.

Customer Lifecycle Management Strategist Responsibilities:

Develop and optimize engagement and retention strategies for Services
Optimize programs through A/B testing, offering ideation and development of strategic recommendations based on data driven insights and strategies to engage with customers
Build cross-functional relationships and plans to improve performance against meaningful metrics, with a focus on experimentation and optimization
Collaborate with a broad range of teams in different timezones, including business, product, engineering, analytics and creative teams
Develop a process of continuous improvement, where the results of this work are analyzed and insights are fed back into the plans
Define customer journeys, value propositions and service educational messaging
Submit and maintain operational briefs to ensure flawless execution of campaigns

Customer Lifecycle Management Strategist Qualifications:

Bachelor’s degree required
5-7 years experience leading lifecycle marketing programs, ideally for a consumer subscription business with demonstrated success achieving growth goals of user engagement and retention
Experience testing and optimizing marketing channels including push notification, email and in-app messaging marketing tactics
Strong project management capability with exceptional attention to detail
Possess deep understanding of A/B testing and data driven optimization marketing
Shown ability to meet deadlines and get consensus while balancing many projects and priorities
Analytical problem solver with a track record of success in developing and optimizing marketing strategies and programs that drive customer engagement and retention
Thorough understanding of integrating product, design, business, marketing, engineering and stakeholder teams to clarify program goals, strategy, and execution
Excellent presentation, written and verbal communication skills with the ability to articulate a strong point of view clearly and succinctly to both senior executives and individual contributors
Exceptional relationship-building and interpersonal skills; ability to develop strong working partnerships
Ability to work collaboratively under pressure, with proven experience working on complex, international, large-scale, time-critical projects
Outstanding cross functional team working skills with an ability to collaborate closely with other teams to solve problems and implement programs that achieve core business objectives

Related Jobs

Senior Software Engineer - Machine Learning / Remote / Gaming/ MLOps

Motion Recruitment • Remote (Los Angeles, California, United States) • $110 - $130 / hour • 1d ago

Fully Remote

Job Description This is a full-time, 12-month contract role with a leading global video game developer and publisher, renowned for creating competitive, genre-defining multiplayer titles. The company fosters a collaborat...

1d ago

Apply

Growth Product Manager

The Planet Group • Culver City, CA, US • 1d ago

Growth Product Manager Location : Hybrid onsite schedule in Culver City, CA or Cupertino, CA Duration : 12 months; potential to extend Pay : up to $80.60/hour, DOE The Planet Group is looking for a Growth Product Manag...

1d ago

Apply

AI Solutions Engineer / Hybrid - Irvine, CA / Atlassian Administration / ROVO

Motion Recruitment • Los Angeles, California, United States • $70 - $75 / hour • 2d ago

Engineer

Job Description This is a full-time, 1-year contract role (through June 2026) based in Irvine, CA. The position is hybrid, requiring on-site presence at least two days per week (Monday and Wednesday) and core working hou...

2d ago

Apply

Software Engineer III / San Jose, CA / Snowflake / Java

Motion Recruitment • Los Angeles, California, United States • $70 - $75 / hour • 2d ago

Engineer

Job Description This is a full-time contract position based in San Jose, CA, with the expectation of on-site availability at a moment’s notice. The company is a global provider of legal, regulatory, and business informat...

2d ago

Apply

Customer Lifecycle Strategist

Salt • Contract • Los Angeles • $0 - $75 / hour • 2d ago

(Contract – 1 year) Hybrid – Culver City, California We’re bringing you an exciting opportunity with a leading global technology company, working on some of the world’s most recognized subscription services. We’re seekin...

2d ago

Apply

Product Manager

The Planet Group • Culver City, CA, US • 2d ago

Product Manager Location : Hybrid onsite schedule in Culver City, CA or Cupertino, CA Duration : 12 months; potential to extend Pay : ~97/hour, DOE The Planet Group is looking for a Product Manager to join our well-kno...

2d ago

Apply

Marketing Producer

The Planet Group • Culver City, CA, US • 5d ago

Job Title: Marketing Producer Location: Hybrid – Culver City area, CA (Onsite Tuesday to Thursday) Pay: $67/hour (based on experience) Introduction We are seeking a Marketing Producer to support a high-performing, cro...

5d ago

Apply

Marketing Producer

Salt • Contract • Los Angeles • 1w ago

We’re looking for a Marketing Producer to help bring innovative, high-impact marketing initiatives to life. In this role, you’ll work at the intersection of creativity and organization – partnering with teams across Grow...

1w ago

Apply

Content Design Producer

Salt • Contract • Los Angeles • 1w ago

Summary We’re looking for an experienced Content Design Producer to join a dynamic team focused on music-related creative initiatives. This producer will lead the end-to-end creative process for a dedicated music workstr...

1w ago

Apply

Design Producer, Tools

Salt • Contract • Los Angeles • $0 - $93 / * • 1w ago

Design Producer – Tools Hybrid – Culver City, CA Contract – 3 months (with potential for extension) Salt is excited to present a unique opportunity to join one of the world’s most innovative technology and media companie...

1w ago

Apply