Collaboration Support Analyst - Real Time Messaging

Adecco • TRAFFIC • Surrey, Not Specified, United Kingdom • 1d ago

Collaboration Operations Support Analyst - Real Time Messaging

Hybrid working 3 days in Camberley and 2 days remote working (12 minutes walk from Blackwater train station)
Contract Length: 12 months

INSIDE IR35 via umbrella

Are you passionate about collaboration technologies and looking for a new challenge? Our client is seeking a skilled Collaboration Operations Support Analyst to join their dynamic team. This role offers the opportunity to work in a hybrid environment, balancing remote work with in-office collaboration.

Key Responsibilities:

Execute processes in support of the IT infrastructure and resources required to deliver and support IT services.
Prepare for new or changed services, managing the change process and maintaining regulatory standards.
Manage and support infrastructure applications and related data repositories on a daily basis.
Monitor, measure, and report on the performance of application services, ensuring availability and capacity meet business demand.
Apply information security procedures to maintain compliance across infrastructure applications.
Manage system and service performance concerning business performance and financial sustainability.
Support the development of continual service improvement plans to ensure IT infrastructure meets business needs.
Facilitate the resolution of problems throughout the information system lifecycle, documenting root causes and implementing remedies.
Install, configure, and troubleshoot applications that support IT services.
Act as a third-level resource for collaboration applications.
Collaborate with Architecture/Engineering peers for solution planning, testing, validation, and complex troubleshooting.
Provide on-call support responsibilities (coverage nights & weekends).

Required Skills/Experience:

2 to 4+ years' experience with Microsoft Lync/Skype/Teams (IM, Online-Meeting, Persistent Chat Rooms, Mobile IM, B2B Federation).
3+ years' experience with Mattermost and Symphony.
2+ years' experience with Microsoft PowerShell and scripting technologies.
Proficiency in monitoring technologies (Splunk, SCOM, SiteScope).
Solid understanding of Active Directory, server, database (SQL), and networking & voice technologies.
Knowledge of Linux server, networking, and storage technologies.
Experience with virtual platforms (client and server) and Microsoft Office products.
Ability to work effectively under pressure.
Proven problem identification, troubleshooting, and resolution skills.
Excellent written and verbal communication skills.
Effective interface experience with software/hardware partners (e.g., Microsoft, Cisco).
Familiarity with incident, change, and problem management disciplines; knowledge of Remedy ITSM toolset is a plus.

Desired Skills/Experience:

Telephony and network experience.
ITIL Certification with an in-depth understanding of ITIL principles is a plus.

If you're ready to take your career to the next level as a Collaboration Operations Support Analyst, apply today! We look forward to hearing from you.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

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