Digital Solutions Representative

Intuitive Surgical • Permanent • Remote (Massachusetts, United States) • 1d ago

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Job Description

Primary Function of Position

Territory covers from NYC area - New England area.

The Digital Solutions Representative (DSR) will focus on the execution of current and future digital strategies. The DSR will work to expand the footprint and adoption of Intuitive's digital portfolio by selling digital products to targeted customers, driving adoption and ensuring the surgeons are taught how to access and use the technology. The DSR will serve as the liaison between internal teams and the customer, providing surgeon feedback, ensuring ease of use for the surgeon through thorough training and sharing leads with other teams. The DSR will collaborate cross-functionally to target, drive product utilization, and support customers in new and existing accounts. Collaborating with cross-functional teams is essential to excel and provide an easy-to-use solution with the goal of driving product use from clinical care team and surgeons.

Essential Job Duties

Consult with customers and understand their needs. Collaborate with sales, Digital Networking team to drive adoption of digital portfolio with surgeons.

Drive adoption and utilization of digital solutions through targeting, customer support, and continuous consultation and thorough training on functionality and benefit.

Drive continuous expansion and development of the digital user base by working with key surgeon thought leaders and other key customers to develop a qualified lead funnel.

Partner with Key Account, Clinical and Capital teams to identify digital solution leads and develop targeted customer strategy.

Engage with prospective customers via video meeting, email, and in person where applicable to understand their needs and communicate the value of our digital solutions.

In-person meetings may be required as needed.

Effectively collaborate with cross-functional teams in the corporate office to understand assigned business and needs.

Partner with Sales and Marketing to ensure success of regional and virtual market development events, trade shows, and other industry activities.

Develop KOL's for digital portfolio.

Achieve quarterly and yearly sales and adoption goals.

Use to organize activities, manage pipeline and report territory progress.

Responsibly manage administrative tasks; reporting, outcomes of support activities, submission of expense reports, etc.

Support product demonstrations & attend cases as needed to drive adoption and train surgeons for utilization.

Ability to manage large pipeline, territory of surgeon targets.

Become subject matter expert with the ability to adapt to new features/innovation.

Help drive processes/approaches to improve internal team operations.

Gather and funnel customer feedback to engineering to drive product improvement.

Qualifications

Required Skills and Experience (Specific skills, knowledge, and experience that an individual must possess to successfully perform in job

Minimum 2 years of experience in a business development role in the medical field

Proven experience with cross-functional collaboration

Demonstrated success with influencing customers and leadership via phone and video meeting

Ability to communicate and present ideas clearly to internal teams and customer-facing stakeholders (surgeons, nurse managers, hospital C-suite leadership)

Excellent communication skills, both written and verbal

Carry self-directed approach to meet project/team goals with minimal supervision

Ability to work independently remotely with some in person sales activities

Self-led with ability to navigate complex sales scenarios

Great time management and a detailed organization approach in a fast-paced environment

Required Education and Training (As applicable - Specific education and training that an individual must possess to successfully perform in job)

Bachelor's degree or equivalent experience required

Working Conditions (As applicable - Any physical requirements for the job. If not applicable, state none") None

Comfortable working a flexible dynamic schedule

Remote work but requires some field selling

Able to travel up to 75%, some short notice travel required

Able to enter surgical and other patient care areas

Able to Lift 60 lbs.

Preferred Skills and Experience (As applicable - Specific skills, knowledge, and experience that are not required to perform the job, but are desirable to have)

Understands the basics of HL7, PACS (picture archival and communications), DICOM, EPIC interfaces, etc.

Experience working in hospital operating room environments preferred

Experience in training physicians preferred

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages, inclusive of base pay + commission, benefits, and equity. The on target earnings for this position are listed.

Shift: Day
Workplace Type: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.

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