CRM Campaign Operations Project Manager

The Planet Group • Mettawa, IL, US • 5d ago

The Planet Group is seeking a CRM Campaign Operations Project Manager to join one of our well-known global pharmaceutical clients.

Location: Hybrid ( Mettawa, IL)
Pay: $47-$51/hr depending on experience
Duration: 1 year - based on performance and business needs

CRM Campaign Operations Project Manager Responsibilities:

Responsible for day-to-day management and oversight of medium-high complex brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with all stakeholders to ensure on-time, flawless execution of brand CRM programs.
Learn the business for the respective therapeutic areas/brands.
Effectively work with multiple departments and agencies throughout project development and implementation to keep projects on time and ensure all requirements are met.
Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team.
Develop and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.
Partner with cross functional / agency teams to create processes to capture requirements, gain approvals, document metadata, and verify data elements needed to execute campaigns.
Document change requests, notify the team, and understand timeline implications. Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.
Prepare quarterly campaign audits and campaign performance SLAs and review with Associate Director.
Identify any issues or concerns, the team has with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary.
Monitors campaign performance and proactively provide recommendations to drive an increase in engagement.
Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain check-ins with each team to track actual campaign activity and manage resources accordingly.
Prepares well-organized, clear, and concise communications and sets clear expectations. Creates quarterly business reviews with brand and omnichannel leaders.

Key Leadership Competencies:

Positive “all for one” approach to team deliverables and priorities.
Builds strong relationships to enable higher performance.
Learns, fast, grasps the “essence” and can change course quickly where indicated.
Raises the bar and is never satisfied with the status quo.
Creates a learning environment and open to suggestions.
Embraces the ideas of others, nurtures innovation and manages innovation to reality.
Significant Work Activities -Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day).

CRM Campaign Operations Project Manager Qualifications:

Bachelor’s Degree in Business or Marketing or equivalent experience.
3-5 years of experience of Database Marketing, CRM, Email, Digital, Direct Mail, 1:1 marketing experience.
Minimum of 3 years of hands-on work experience in client service, account or response management discipline.
Digital marketing or interactive agency experience is a plus
Ability to lead multiple projects simultaneously in a fast-paced, dynamic environment.
Excellent written, verbal, and interpersonal communication skills to effectively work with team members.
Analytical ability to identify optimization opportunities and program related issues.
Enthusiastic, solution-oriented attitude in accepting work/new challenges.
Excellent knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook.

Related Jobs

Project Manager

The Planet Group • Mettawa, IL, US • 21h ago

Project Manager

The Planet Group is seeking a Project Manager to join one of our well-known global pharmaceutical clients. Location: Mettawa, IL (Hybrid Required - 3 Days Onsite / 2 Remote) Pay: $43-$47/hr depending on experience Dura...

21h ago

Apply

Supply Chain Project Manager II

Abbott • Contract • North Chicago, IL, US • $45 - $47 / hour • 1w ago

Project Manager

Title : Supply ChainProject Manager II Location : Abbott Park, Illinois or Willis Tower 233 S. Wacker Dr. Duration : 6+ Months Onsite (ability for 1 work from home day per week) About the role : Support the implementatio...

1w ago

Apply

Project Manager I

Abbott • Contract • Des Plaines, IL, US • $50 - $52 / hour • 3w ago

Project Manager

Title: Project Manager I Location: Des Plaines, IL 60018 Duration: 12 Months | 100% Onsite Overview: We are seeking a skilled Project Manager I with a strong background in Regulatory Affairs to join our onsite team. This...

3w ago

Apply

Senior Technical Project Manager

Motion Recruitment • North Chicago, Illinois, United States • 1m ago

Project Manager

Our client has an opening position for a Senior IT Project Manager with an AWS cloud background . The role requires strong experience developing, executing, and managing multiple IT projects within their defined scope...

1m ago

Apply

Account Executive

The Planet Group • Mettawa, IL, US • 9h ago

Job Title: Account Manager (Pharmaceutical Marketing) Category: Marketing / Advertising / Account Services Location: Hybrid – Mettawa area, IL (2–3 days/week onsite) Duration: 12 Months (potential extension based on perf...

9h ago

Apply

Account Manager

The Planet Group • Mettawa, IL, US • 2d ago

The Planet Group is seeking an Account Manager to join one of our well-known global pharmaceutical clients. Location: Hybrid (Mettawa, IL) Pay: $40-$42/hr depending on experience Duration: 1 year - based on performance...

2d ago

Apply

Customer Service III

Abbott • Contract • Lake Forest, IL, US • $19 - $21 / hour • 3d ago

Title: Customer Service III Location: Lake Forest, IL Duration: 12 Months 100% Onsite Responsibilities: Takes inbound/outbound calls and emails to provide information to health care customers. Utilizes a database to retr...

3d ago

Apply

Customer Service II - Bilingual

Abbott • Contract • Lake Bluff, IL, US • $20 - $22 / hour • 4d ago

Our Abbott Park, Illinois location currently has an opportunity for a Customer Service II - Bilingual. This role will support the HR Service Center Team in providing human resources support to Abbott team members. This r...

4d ago

Apply

Contract Administrator - B

Abbott • Contract • Remote (Lake Bluff, IL, US) • $24 - $28 / hour • 5d ago

Fully Remote

Title : Contract Administrator - B Location : Abbott Park, Illinois Duration : 3 Month Remote Job Description: We are seeking a detail-oriented and organized Contract Administrator Specialist to assist in the migration o...

5d ago

Apply

Software Developer III

Abbott • Contract • Remote (Lake Bluff, IL, US) • $60 - $65 / hour • 5d ago

Fully Remote

Title: Software Developer III - Full Stack Developer Location: Abbott Park, Illinois (REMOTE) Duration: 3 Month Assignment Project: AI-Powered Supplier Negotiation MVP About the Project We’re enhancing an AI-driven MVP d...

5d ago

Apply