Business Operations Manager

Cyvl • Permanent • Massachusetts, United States • $48.08 - $72.12 / * • 1d ago

About Us:

Cyvl is a Boston-based tech startup revolutionizing how civil engineering firms and governments map and manage transportation infrastructure. Our enterprise-grade hardware and software solutions leverage 3D mapping sensors to capture LiDAR, imagery, and GPS dataretrofitted to our customers' vehicles. This data is processed through our AI-powered cloud pipelines to generate actionable geospatial insights that save cities and engineering firms time, money, and resources.

Were in a high-growth phase, backed by strong market traction and a tight-knit team solving real-world infrastructure challenges.

About the Role:

Were looking for a systems-minded, automation-obsessed Business Operations Specialist to help us scale the internal processes that power our company. In this role, youll architect and implement automated workflows, connect internal tools into unified dashboards, and drive cross-functional process improvements across hardware, software, and data operations.

This is a high-impact, cross-functional role for someone who thrives in fast-paced startup environments, loves building clarity from chaos, and can bridge tools like Notion, HubSpot, and spreadsheets into smooth, trackable processes. If you're energized by building internal infrastructure, defining key metrics, and applying AI to streamline work, this is your role.

Responsibilities: Business Systems & Operations

Design and implement scalable business workflows (e.g., hiring pipeline, customer onboarding, data delivery tracking, field deployment checklists).
Own our HubSpot CRM workflowsbuild automations that connect sales, onboarding, and customer success.
Integrate internal tools (HubSpot, Notion, Google Sheets, Slack, Airtable, etc.) into a centralized business intelligence dashboard.
Use automation platforms (Zapier, Make, scripting, etc.) to reduce manual overhead and increase process reliability.
Monitor and optimize system performance, identifying bottlenecks and proposing improvements.

Internal Systems & Documentation

Design and manage the companys internal knowledge structure (e.g., Notion, Confluence, Drive)
Develop and enforce standardized documentation practices across departments
Organize and maintain SOPs, training guides, process docs, and internal playbooks
Act as the documentation point person for cross-functional teams

Metrics, Structure, and Scaling

Define operational KPIs and establish the policies for how we measure and track team output.
Collaborate with other teams to track work in progress, delivery health, and cross-departmental handoffs.
Pilot new tooling and workflows with AI or low-code platforms to improve scale and repeatability.

Required Skills:

36 years experience in business operations, revenue ops, or systems roles in a startup or high-growth company.
Strong process design instinctsable to map workflows and improve them with systems thinking.
Strong experience with HubSpot (CRM workflows, automation, deal management, reporting).
Familiar with automation tools (Zapier, Make, scripts) and collaborative ops stacks (Notion, Sheets, Airtable, Slack).
Exceptional organizational skills and attention to detail
Comfortable working cross-functionally with technical and non-technical teams
Strong communication and documentation skills
Proactive and self-directed; you love building from scratch

Nice to Have:

Experience managing internal dashboards or company-wide KPIs.
Exposure to sales funnels, customer lifecycle tracking, or SaaS delivery workflows.
Experience in a hardware/software company or other cross-functional environments.
Comfortable experimenting with AI tools to automate repetitive workflows.

What We Offer:

Competitive salary and equity package
Comprehensive health, dental, and vision insurance
Opportunities to grow into a leadership role as the company scales
A collaborative, fast-paced environment where your impact is immediate
A team committed to building great techand a great culture

If you're a results-driven individual with a passion for solutions, then we want you to apply to join our team. At Cyvl, you'll have the opportunity to work on cutting-edge technology and make a meaningful impact on the world

Salary Range: $100,000 - $150,000

At Cyvl, we welcome and celebrate diversity in all its forms. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic. Your unique perspective is valued here.

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