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Customer Service Operations Specialist II

Abbott • Contract • Lake Bluff, IL, US • $20 - $24 / hour • 4d ago

Title: Customer Service Operations specialist II

Location: Abbott Park, Illinois

Duration: 3+ Months, conversion to Fulltime after probation

Shift: 6:00 pm - 06.30 am

Working days: 4 days on and 4 days off, through the holidays.

Entry level candidates may apply

Qualifications:

Good verbal and written communication skills, enabling operators to effectively interact with all levels of personnel.
computer and systems experience preferred.
Experience with Excel, Microsoft, Smartsheet, SharePoint, and Maximo is a plus
Must be detail-oriented with proficient documentation, organizational, and record-keeping skills.

Major Responsibilities:

Continuously monitor the Building Automation Systems and Process Alarm Systems for alarm activity within various sites (Abbott Park and Off-Site Buildings within Lake County).
Communicates security, safety, emergency, and business risk information quickly and professionally while under pressure.
Make urgent and effective decisions, evaluating the consequences of each option by best practices and procedures
Work comfortably and effectively with a diversified team
Ability to work independently (often multi-tasking during a high level of activity)
Concise and informative communication is required to ensure a smooth shift change by reviewing previous and pending alarm activity with teammates and ensuring
documentation is accurate and detailed
As members of the LCSO GES Maintenance division, Central Operations operators must embrace the role as the communicators and liaisons for Abbott customers and GES Maintenance.

Accountability / Scope:

Central Operations Response monitors alarm systems 24 hours a day, 365 days (includes weekends and Holidays). The Central Operations (COR) team is recognized throughout Abbott as the 24/7 hub, responsible for assuring that corrective actions are being addressed.
Failure to respond or initiate communication regarding system failure or alarm interruptions will result in damage or risk to product, manufacturing, building structure, research, critical data, or life safety.
Critical thinking skills, accurate documentation, communication, and prioritizing urgent concerns are essential to perform this role.

Consultants Eligible Benefits Upon Waiting Period:

Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account (for High Deductible Health Plans)
Flexible Spending Accounts (Health, Limited Purpose, Dependent Care, Commuter Parking and Commuter Transit)
Supplemental Life Insurance
Short Term Disability (coverage varies by state)
Long Term Disability
Critical Illness, Hospital coverage, Accident Insurance
MetLife Legal, MetLife ID Fraud, and MetLife Pet Insurance
401(k)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritional and branded generic medicines.

Working together, Abbott and Talent Solutions partner to deliver top talent for contingent roles at Abbott, building better and healthier lives. Abbott believes all employees are essential to creating life-changing breakthroughs, performing key duties to create life-changing breakthroughs.

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