Job Title: Bilingual Intake Consultant
Location (city, state): Raleigh, NC
Industry: Legal Services
Work Schedule: Monday – Friday | 9:00 AM – 6:00 PM (1-hour lunch) | Onsite
Compensation: $17–$19/hour
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Qualifications:
- Fluent in Spanish and English
- Minimum 1 year of direct customer service experience
- Strong empathy, listening, and communication skills
- Ability to manage sensitive information with discretion
- Comfortable with high call volume and multitasking
- Must pass a background check
Job Description:
Addison Group is seeking a Bilingual Intake Consultant for our client in Raleigh, NC. This is a contract role (minimum 3 weeks, with potential to convert to permanent). The Intake Consultant will serve as one of the first points of contact for prospective clients, ensuring a professional, empathetic, and supportive experience throughout the intake process.
About Our Client:
Addison Group is working with a client in Raleigh, NC that is seeking immediate intake support for their team.
Key Responsibilities:
- Serve as the first point of contact for prospective clients
- Handle incoming leads with empathy and professionalism
- Gather complete and accurate intake information
- Evaluate eligibility based on client criteria
- Maintain detailed notes and update case management systems
- Respond to client calls, messages, and emails in a timely manner
- Provide resources for leads not eligible for services
- Collaborate with the intake team to meet goals
- Communicate with clients, agencies, and stakeholders as needed
Perks: Potential to convert to a permanent position
Additional Details:
- Contract role (minimum 3 weeks, with potential to convert)
- Interview process: Microsoft Teams with hiring team
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
