Client Relationship Associate

Availa Bank • Permanent • Iowa, United States • 1d ago

Availa Bank

Description:

EEO Employer

Availa Bank believes our people make a difference and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. Click the Apply link to find out more.

This is not a remote position.

UNIVERSAL BANKER I (BANK TELLER) POSITION SUMMARY

This position is responsible for assisting with a customer's financial transactions in an efficient and friendly manner, providing the highest level of customer service. In addition, this position will assist with financial counseling, including opening and servicing of consumer accounts.

Schedule: This position is a year-round, permanent, part-time position

Saturdays from 8:45 a.m. to 12:00 p.m. - this shift is required weekly
Up to 12-15 additional hours may be scheduled during business hours, Monday through Friday - these are optional and can be flexible
Additional or different hours may be necessary as business needs warrant.

UNIVERSAL BANKER I (BANK TELLER) ESSENTIAL DUTIES AND ACCOUNTABILITIES

Provide exceptional customer service through quality conversations and efficient and accurate process of customer transactions.
Build relationships with customers by identifying needs and offering solutions.
Provide accurate information to customers based on product and service knowledge and understanding of the banking industry.
Frequently communicate with customers and employees in person or by phone and exchange accurate information in these situations.
Sell, open, and maintain banking products and services to new and existing customers. Cross-sell bank products as part of the regular transaction process.
Proficient in customer account opening, maintenance, and closing accounts (including checking, savings, CDs, and safe deposit boxes).
Process check orders; follow check cashing procedures; issue cashier's checks; process wire transfers, perform online and mobile banking maintenance; process stop payments and debit card disputes.
Handle financial transactions efficiently and effectively with all customers (including, but not limited to deposits, withdrawals, advances, loan payments and merchant transactions).
Maintain a balanced cash drawer.
Perform ATM/ITM duties in applicable markets.
Meet or exceed all established branch goals and contribute to branch deposit growth.

Requirements:

UNIVERSAL BANKER I (BANK TELLER) ROLE QUALIFICATIONS:

Education

High school diploma or equivalent required

Experience

Customer service experience required
Accounting, banking, or sales experience encouraged

Other Skills and Abilities

Demonstrated proficiency in typing with speed and accuracy; basic keyboarding skills are required
Strong math skills; add, subtract, multiply, and divide in all units of measure
Exceptional oral, written, and interpersonal communication skills
Ability to apply sound judgement to carry out instructions, understand procedures, and speak clearly to customers and employees
Understands computer and other equipment capabilities and limitations
Exceptional organizational and time management skills
Ability to multitask in a fast-paced environment
Maintain a complete understanding of regulatory and compliance policies and procedures
Be able to work flexible hours and shifts

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