Manager, Branch Service- Field Techs

Canon U.S.A., Inc. • Permanent • New Jersey, United States • $37.11 - $55.57 / * • 2d ago

Manager, Branch Service- Field Techs

US-NJ-Roseland

Job ID: 33336
Type: Full-Time
# of Openings: 1
Category: Field Service
CUSA Roseland, NJ

About the Role

Is leadership in your DNA? Does supplying customers with top-shelf service and support while overseeing a sharp team of specialists strike the right chord?

You just might be what were looking for. Canon USA, a trailblazer in technology, solutions, and services, is actively seeking a Manager, Branch Service to direct our incredible team of technical Digital Services Specialists who lead the charge in servicing and supporting Canons hardware and technology-based solutions.

Your Impact

Were in need of a maestro to manage:

A team that services and supports specific business system products and services within a territory and/or an assigned account list, including: hardware, document management solutions, and related software.
Selecting, hiring, training, and developing current and new technical representatives.
Addressing and resolving customer issues in a time-effective manner to achieve complete customer satisfaction.
The warehousing process as it relates to merchandise and inventory.
The development and education of the team as it relates to new technology in an evolving industry.

About You: The Skills & Expertise You Bring

Do you fit the bill?

Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time .
Service management experience in the office technology industry.
Hands-on field technical experience with a vast knowledge of electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
Strong communication skills, including the desire to develop and lead a team.
Possess excellent time management skills.

We are providing the anticipated base salary range for this role: $77,180- $115,580 annually. This role is eligible for a transportation allowance.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-Dress for Your Day attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you cant get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at

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