IT - Tech-support 3_Non-Cleared

Innova • Permanent • Maryland, United States • $3,000 - $3,525 / * • 23h ago

Innova Solutions has a client that is immediately hiring for a Senior NOC Technician Position type: Full Time, Contract, Onsite Duration: 6 months Location: Annapolis, MD Shift: 3:00pm-11:30pm As a Senior NOC Technician, you will:Monitors network management system and engage telecom providers to drive restoral efforts. Tracks incident details and keeps information updated in the incident management tool in a timely manner with accurate information. Applies technical knowledge to oversee high availability IP networks, messaging systems, and Air to Ground data communications equipment and systems. Identifies resolutions of routine technical queries from customers and Business Units. Works with Senior Team Members to resolve moderate to complex issues with critical customer services. May take the lead role in resolving fewer complex issues. Uses discretion to interpret and apply established processes. Errors could cause prolonged or wider spread failures. Monitors and troubleshoots system performance, troubleshoots, resolves, or escalate network issues. Understands deployment, configuration, and maintenance routines and develops tools to make the process more efficient. Analyzes issues and provides customers with guidance to resolve problems, The ideal candidate will have:This position requires AA/AS degree or other 2-year post high school training w/ a minimum of 1-2 years of relevant experience OR HS Diploma/GED with 2 years of experience Network+ Certification Knowledge of TCP/IP networking protocols, computer hardware and software interconnection and interfacing. Knowledge and understanding of ITIL/ITSM concepts and practices. Experience troubleshooting Cisco devices. Experience with HSRP/BGP routing protocols. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW Thank you! Shanvi Saxena +1 PAY RANGE AND BENEFITS: Pay Range : $30.00 to $35.25 per hour Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: Named One of America's Best Employers for New Grads by Forbes (2024 Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, ) One of the Largest IT Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024) One of the Largest Staffing Firms in the US - Ranked by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics) Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023) One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024) AWS Advanced Tier Services Partner with 100+ certifications Website: Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at and earn $250-$1,000 per referral. Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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