Jobs Search

Service Delivery Manager

Carbon 60 • TRAFFIC • Cheshire, Chester, United Kingdom • £30.64 - £41 / * • 20h ago

Service Delivery Manager

Location: Broughton

Inside IR35 Contract: 6 Months

Rate: 41.00/hour Umbrella 30.64/hour PAYE

Hours: 35 per week

A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be part of a locally embedded team supporting the daily operations of all DW products at the location.

Role Overview:

The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison between business functions and digital product teams.

Key Responsibilities:

Monitor service quality using ServiceNow dashboards and provide regular reporting.
Manage and resolve business escalations within agreed processes and timelines.
Support users and internal service representatives (ISRs) with daily demands and escalations.
Review and challenge supplier root cause analyses and action plans.
Conduct face-to-face meetings with business stakeholders to maintain strong relationships.
Collaborate with transnational digital teams to optimise service delivery.
Contribute to digital workplace projects aimed at enhancing support models and user experience.

Essential Experience:

Strong working knowledge of ServiceNow.
Proven experience in stakeholder engagement and vendor management.
Ability to work autonomously and manage multiple priorities.
Understanding of customer/client needs in a technical service environment.
Previous experience in aviation or aerospace sectors is advantageous but not essential.

The successful candidate will be required to undergo a BPSS+ clearance and some nationality requirements may apply.

If you are interested in this role please apply directly. For more information please call Ellie at Carbon60 Fareham on (phone number removed).

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Related Jobs

School Finance Officer

Tradewind Recruitment • TRAFFIC • Liverpool, City, United Kingdom • £15 - £17 / * • 4h ago

Are you a School Finance Officer looking for temporary work opportunities in the Merseyside area? Are you a School Finance Officer looking for a new temporary opportunity? If so, look no further! Tradewind Recruitment ar...

4h ago

Apply

SAP ABAP Development Consultant

CBS Butler • APPLICATION • Cheshire, Chester, United Kingdom • 4h ago

SAP ABAP Development Consultant Rate: £688 a day MAX - Inside IR35 Duration: Initially 6 months Clearance required: SC cleared Location: Hybrid - a few days a month in Chester Global IT Consultancy are looking for a prov...

4h ago

Apply

SAP EHS Waste Management Consultant

CBS Butler • APPLICATION • Merseyside, Liverpool, United Kingdom • £600 - £645 / * • 4h ago

SAP EHS Waste Management Consultant Rate: £645 a day (Inside IR35) Location: Largely remote, occasional on site in Liverpool area Clearance: BPSS and ability to be SC cleared Nationality Requirements: UK National Overvie...

4h ago

Apply

PHP Developer - Remote - UK Only

Global Technology Solutions Ltd • TRAFFIC • Merseyside, Liverpool, United Kingdom • £67,832 / * • 5h ago

Developer

PHP Developer Location: Home-based (UK-based applicants only) Type: Contract until 31st December 2025 expected extension Rate: £250 £270 Inside IR35 Are you a motivated PHP Developer with 23 years experience? Were seekin...

5h ago

Apply

SailPoint ISC Engineer

Experis UK • TRAFFIC • Cheshire, Chester, United Kingdom • 5h ago

Engineer Outside IR35

Job Description: SailPoint ISC Engineer / Consultant (UK) Location: Remote (UK-based) Type: Outside IR35 Contract - 3 months (with strong potential for extension) Working Hours: Standard UK Business Hours (BST) We are se...

5h ago

Apply

Business Development Executive

3R Consulting Ltd • TRAFFIC • Cheshire, Ellesmere Port, United Kingdom • £35,000 / * • 7h ago

Our Market Leading Construction Industry Client is seeking a dynamic and results-orientated Business Development Executive to join a growing team. In this role, you will be at the forefront of driving strategic growth, p...

7h ago

Apply

Interim Manager

Panoramic Associates • TRAFFIC • Cheshire, Chester, United Kingdom • 9h ago

Interim Manager 3 Months North West England 5 days a week Responsibilities: Ensure smooth running of operations Address current concerns in the service Oversight of daily operations to ensure compliance with regulatory s...

9h ago

Apply

eDV Cleared Data Architect

Damia Group Ltd • TRAFFIC • Cheshire, Chester, United Kingdom • 9h ago

Architect

eDV/UKIC Cleared Data Architect- £Inside IR35- 12 months+ - Full time on site in Gloucestershire Please note that candidates must hold a current and active eDV/UKIC Level of Clearance in order to be considered for this r...

9h ago

Apply

Assistant Marketing Analyst | Chester, UK

Morgan McKinley • Chester, England, GB • £25,000 - £30,000 / * • 10h ago

Assistant Marketing Analyst Job title: Assistant Marketing Analyst Hours: Monday - Friday 9.00am - 5.30pm Salary: £27,000 - £29,000 Location: Chester, CH1 Hybrid Working: Yes, wfh Monday & Friday Start date: ASAP Con...

10h ago

Apply

Claims Advisor

Proximo Holdings Limited • TRAFFIC • Cheshire, Chester, United Kingdom • 16h ago

Claims Advisor Chester £25,500 At Complete Vehicle Support, we are a specialist accident and repair management business. When vehicles are out of action, we step in to provide replacements, ensuring our customers maintai...

16h ago

Apply