Administrative Student Services Officer

The Planet Group • Palo Alto, CA, US • 20h ago

Administrative Student Services Officer
Contract Duration: 10 months
Pay: $37.93 to $44.82
Location: Palo Alto, CA

Must-Haves:

Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience.
Strong organizational and communication skills

Preferred:

Experience in higher education or medical/academic settings

Job Description:
The role requires the support of a program or function or a segment of a larger program or function within a single unit under general supervision. Responsible for making recommendations and resolving routine first level decisions on issues regarding admission, registrar services, visa services, student life, advising, career counseling and academic services using defined policies and practices and professional knowledge. Provide advice to students on a range of issues to guide them in making appropriate choices and decisions.

Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements.
Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, (such as strategizing to ensure optimal enrollment).
Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., to guide them in making appropriate choices and decisions.
Apprise students of research, fellowship and scholarship opportunities. Participate in related student recruitment and selection.
Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
Develop, analyze, influence and review, policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students. Advise manager and team on policy updates and provide recommendation for implementation of changes.

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