Business Analyst
Location: Forde House, TQ12 4XX
Start Date: ASAP
Contract Duration: 6+ Months
Working Hours: Mon Fri, 09 00, 37 Hours per week
Pay Rate: £400.00 per day
Job Ref: (phone number removed)
Job Responsibilities
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Support the council s efficiency and reorganisation programme by undertaking business process re-engineering to transform customer-facing service delivery and recommend improvements based on various data sources.
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Lead the M365 strategy, delivering deployment phases of Power Apps, and implement a programme of business process reengineering across all services.
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Plan and lead business analysis activities within specific projects, ensuring high-quality deliverables and mentoring other managers and analysts.
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Provide senior-level business analysis and recommendations, facilitate project delivery, and mentor other business managers and analysts.
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Act as an ambassador for digital services, lead the M365 tribe leaders learning programme, and deliver a phased plan for the deployment of M365 Power Apps.
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Contribute to the development of the corporate digital transformation programme.
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Develop and design business improvement initiatives to create efficiencies and challenge existing service delivery through business process re-engineering.
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Work with all services to understand demand and enable digital service provision in line with the Digital Transformation strategy.
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Provide corporate and service-specific support to understand customer behavior and improve customer experience.
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Evaluate information from various sources and provide executive summaries with supporting recommendations.
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Lead and undertake service reviews, run stakeholder workshops, and prepare business requirement specifications.
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Plan and lead project delivery across multiple teams and areas of the organization.
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Work with functional managers to transform and develop new requirements through discovery, design, and deployment.
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Conduct feasibility studies, cost-benefit analysis, and influence solution design.
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Define and agree deliverables with stakeholders and ensure successful execution of plans.
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Design service business processes to become more efficient and customer-focused.
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Develop organization, process, and technical design proposal blueprints for future improvements.
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Source, review, write, and present management information reports and briefs to stakeholders.
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Support professional development planning, objective setting, and continuous business improvement within the Business Analysis and change teams.
Person Specifications
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Sound analytical and organizational skills.
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High level of numeracy and understanding of financial performance.
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Technically literate in using a range of IT systems and software.
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Excellent time management and communication skills.
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Ability to lead non-reporting teams through a programme of change.
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Ability to persuade and influence people.
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Drive to build relationships quickly.
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Desire to identify areas for improvement.
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Use of industry-standard management tools (Desirable).
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