Modern Workplace Product Engineer

La Fosse Associates • London, England, GB • 10h ago

This role supports an organisation-wide digital transformation initiative focused on simplifying how employees work, communicate, and collaborate. The IT Infrastructure team is driving the shift toward a modern, secure, and flexible digital workplace through the adoption and optimisation of Microsoft 365 technologies. The M365 Product Engineer plays a key part in this transformation by managing and evolving the Microsoft 365 ecosystem to ensure it meets the organisation’s operational, security, and productivity goals.

Key Responsibilities

Manage and maintain all aspects of the Microsoft 365 platform, including Teams, OneDrive, Intune, and Entra ID.
Provide Tier 3 technical support for complex M365 incidents and service requests.
Oversee system health, security posture, and compliance across the M365 environment.
Drive adoption and effective use of M365 tools to improve collaboration, communication, and productivity.
Support digital transformation and workplace modernisation projects aligned with business objectives.
Manage Microsoft licensing across all relevant services and environments.
Develop and maintain technical documentation, user guides, and training materials.
Ensure adherence to internal security, governance, and data protection standards.
Administer identity and access management, MFA, and device compliance through Entra ID and Intune.
Contribute to infrastructure projects that enhance digital workplace security and efficiency.
Automate administrative and operational tasks using PowerShell and Power Platform (Power Automate, Power Apps).
Perform other duties as required by line management.

Core Skills & Competencies

Excellent written and verbal communication skills.
Self-motivated, results-driven, and capable of working independently with initiative and energy.
Proven experience managing Microsoft 365 environments within medium to large enterprise settings.
Strong expertise in Microsoft Entra ID, Azure, Teams, and Intune.
Proficient in PowerShell scripting and M365 security/compliance administration.
Familiarity with ITIL frameworks and service management tools (e.g., ServiceNow).
Skilled in stakeholder engagement and effective communication across technical and business teams.
Broad technical knowledge of both on-premises and cloud-based infrastructure and security solutions.
Understanding of cloud governance, including identity and access management, encryption, and compliance controls.
Experience managing third-party suppliers and vendors.
Comfortable working in a multi-site environment with complex technology landscapes.
Strong grounding in ITIL processes, particularly Change, Incident, and Problem Management.

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