Vacation Advisor

Aulani, A Disney Resort & Spa • Permanent • Hawaii, United States • 1d ago

Vacation Advisor

"We create happiness." That's our motto at Walt Disney Parks and Resorts, and it inspires everything we do. At Disney, you'll help bring the magic to life by enabling families to plan the trip of a lifetime.

Imagine spending your day helping families from Japan plan unforgettable experiences at Disney destinations around the world - from our iconic Parks and Resorts in the U.S., Asia, and Europe, to magical voyages on Disney Cruise Line and Adventures by Disney trips across the globe.

If you speak fluent Japanese and English, are comfortable working from home on a computer, and excel at building connections over the phone, this could be the perfect role for you.

This position will report to the Member Services Manager.

This position is based in Kapolei, Hawaii

You Will:

Provide information (via phone or email) to Japanese-speaking Disney Vacation Club Members about resorts, cruise ships, restaurants, and activities.
Assist Members in planning customized trips that maximize their vacation time and resources.
Maintain designated levels of service satisfaction while meeting required departmental metric expectations.
Resolve Member concerns with empathy and efficiency to ensure magical experiences.
Accurately document all interactions using multiple software applications.
Offer expert advice on travel options and amenities across Disney destinations.
Stay current on Disney products, news, and offerings to provide the most up-to-date information.
Collaborate with other departments to ensure seamless service and Member satisfaction.
Easily adapt to offering new products and services.
Complete all required Company trainings and compliance courses.
Occasionally support operations on-site at Aulani Resort for training or business needs.

You Will Have:

Fluency in both Japanese and English (speaking, reading, and writing).
A high-speed internet connection and a private work environment at home (on the island of Oahu).
Strong customer service and critical thinking skills, with the ability to make independent decisions in real time.
Excellent verbal and written communication skills, with the ability to convey warmth and enthusiasm over phone and email.
Availability to work "Japan hours" (2:00 p.m. - 10:00 p.m. Hawaii time), Monday-Friday, with flexibility for holidays.
Proficiency in Microsoft Office Suite and the ability to navigate multiple applications and systems simultaneously.
Strong typing skills and the ability to troubleshoot basic hardware or connectivity issues with limited support.

Preferred Qualifications:

1+ year of experience in hospitality, travel, or a related customer-facing role.
Experience in a call center or high-volume service environment.
Familiarity with Disney Vacation Club products and services.
Experience with standard office software and customer service platforms.

Required Education:

High school diploma or work equivalent.

Additional Information:

Benefits and Perks: Disney offers a comprehensive rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and unique extras that only Disney can provide. Learn more at Disney Careers.

The pay rate for this role in Kapolei, Hawaii is $27.85 to $37.66 per hour. The base pay actually offered may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: benefits.

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