Lead Application Operations Engineer

Harvey Nash UK • Edinburgh, Edinburgh, Edinburgh • 2d ago

Lead Application Operations Engineer | 6 Month Contract | (Outside IR35) | Hybrid, Glasgow 2 day's pw | Starting ASAP

Day Rate: £473.27 Outside IR35

Main Duties:

As a Lead Application Operations Engineer, you will guide a team of engineers in providing second-line support for a diverse range of business-critical applications and platforms. You will collaborate with various stakeholders, both internal and external, to offer technical expertise and leadership in resolving complex, high-priority incidents. Additionally, you will ensure application availability and reliability by overseeing the team in monitoring, maintenance, and configuration duties. This is a key position within the Applications & Platforms branch, and you will play a pivotal role in enabling and supporting our expanding team and remit.
We are seeking candidates with hands-on technical expertise in application, platform, or infrastructure support roles, and a proven track record of leading and mentoring teams in delivering critical support services. Familiarity with AWS is a critical requirement for this role, and only those with hands on experience with AWS will be considered.

Main Duties:

Maintain Configuration And Accurate Information, Controlling IT Assets In One Or More Significant Areas.
Manage Service Components To Ensure They Meet Business Needs And Performance Targets
Deal With High Impact, Complex Incidents And Change Requests.
Identify Process Optimisation Opportunities With Guidance, And Contribute To The Implementation Of Proposed Solutions.
Lead The Investigation And Resolution Of Complex Incidents.
Take Accountability For Issues That Occur And Be Proactive In Searching For Potential Problems
Achieve Excellent User Outcomes
Initiate And Monitor Actions To Investigate Patterns And Trends To Resolve Problems
Effectively Consult Specialists Where Required
Determine The Appropriate Remedy And Assist With Its Implementation
Determine Preventative Measures
Take Inputs And Establish Coherent Frameworks That Work

Essential Skills & Experience:

Demonstrable hands on technical experience leading teams in managing and supporting business-critical applications, with a proven track record of leading multi-disciplinary teams through complex incident investigations and resolution.
Proven ability to drive continuous service improvement by challenging established practices with evidence-based strategies, including delivering large-scale projects in line with methodologies such as ITIL, Prince 2, or Agile.
It is essential to be familiar with AWS, and only those with hands-on experience with AWS will be considered.

This role has been deemed Outside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply.

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