Glassbox (Session Replay) Systems Administrator / Dallas / Hybrid

Motion Recruitment • Dallas, Texas, United States • $62 - $70 / hour • 4d ago

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Software Engineer in Dallas TX (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6 Months with opportunity to extend

Required Skills & Experience

Session Replay Administration experience – preferably Glassbox
Session Replay Solutions experience using Glassbox, Fullstory or Quantum Metric
Security and access control: Session vault for record-keeping, Segment Center, Data collection setup, and Environment configuration.
User and team management: User Management, Team and collaboration tools, and Audit logs.
Configuration and data management: Role-based access control (RBAC), Data privacy and security settings, and Secure deployment options.
Reporting: Data and analytics

Desired Skills & Experience

ServiceNow
Jira
Native App Development

What You Will Be Doing

Administer and manage session replay solutions such as Glassbox, FullStory, or Quantum Metric, ensuring effective implementation, maintenance, and configuration of these platforms.
Act as the primary point of contact for session replay tool administration, including troubleshooting, version upgrades, user management, and platform optimization.
Collaborate with cross-functional teams (Product, Engineering, UX, Business) to identify and define session replay requirements and drive adoption of insights to improve user experiences.
Build, automate, and maintain reporting dashboards to provide actionable insights for stakeholders; regularly communicate key findings and trends.
Oversee and organize tasks, tickets, and requests using Jira, tracking progress and ensuring timely resolution of issues.
Integrate reporting and incident tracking using ServiceNow and coordinate with IT and support teams for streamlined workflows.
Provide expertise and guidance on session replay solutions for both web and native app environments; contribute to native app development projects where possible.
Stay informed on new features and best practices for session replay tools; recommend and implement platform improvements.

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