Observability Lead Technical Consultant

Virgin Money • London, England, United Kingdom • 1d ago

Business Unit: Technology Operations & Cyber Security - Cyber Detect and RespondSalary range: £71,200 to £89,000 per annumLocation: UK – Hybrid monthly travel to the Glasgow or Newcastle Virgin Money HubContract type: Permanent
Our TeamWorking in Technology Operations is a big deal as we continue to play a key role on keeping Virgin Money safe. We’re on an exciting journey with a big vision as we grow our team to enhance our security and cyber operations. We’ll be working to identify threats to Virgin Money and the financial services sector and respond appropriately. You’ll play an important role in helping us understand the threat landscape so we can protect ourselves from risks and prevent attacks.
We've a new and exciting role within our IT Service Management function and looking for an experienced Lead Technical Consultant who specialises in Observability who'll report directly to the Head of Service Management.
What you’ll be doing• Act as the key consumer & gatekeeper of operational Observability across the estate, ensuring the data is not only visible but actionable which in turn will drive real-time operational excellence.• Own, shape & develop Observability in practice i.e. day to day for the 24/7 Operations teams• Be the strategic player for all things in driving the continuous enhancements & maintenance of our monitoring systems. • Utilise your deep knowledge of monitoring tools and best practices. • Help shape Observability to lead the diagnosis and resolution of incidents, ensuring that creative solutions are identified or escalated.• Work closely with senior stakeholders to manage risks and influence key decisions. • Take charge of technical decision-making and develop our teams capabilities. • Translate strategy into actionable plans and communicate effectively with your team. • Provide guidance and mentorship, ensuring a unified approach to cybersecurity. • Keep senior management informed of all things Observability to help shape the immediate, reactive decision making as well as mould strategic thinking across not only Technology Operations, but across the Bank as a whole.
We need you to have• Prior experience in Technology Operations, SRE, or Observability practices• A successful track record in technical leadership roles.• Deep knowledge of infrastructure platforms, with a focus on Availability and Observability best practices. • Ability to tackle large-scale technical challenges independently.• Experience guiding teams through transformational change. • Proficiency in platform architecture and design.• Strong analytical skills and experience with cybersecurity metrics and risk management.• Outstanding problem-solving abilities.• Skill in managing multiple tasks and engaging with stakeholders across a complex organisation.• Familiarity with Incident Management, ITIL, and SRE best practices. • Expertise in prioritising activities in a rapidly changing environment.
It’s a bonus if you have but not essential • ITIL Service Management process awareness (Change, Incident, & Problem Management processes). • Experience of Operational Security Controls and Product Stack. • Experience in working in an Agile Environment.
Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more. • Up to five extra paid well-being days per year.  • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.  • Market-leading pension.• Free private medical cover, income protection and life assurance. • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.  We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.
If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

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