Technical Support Engineer

Undisclosed Company • Lincoln, England, GB • 5d ago

We are working with our client on two SC Cleared roles in the Lincoln area. These are contract positions that require a candidate with active SC Clearance to be transfered.

Role 1 - Technician 2

Service Desk Queue Management: Proactively manage and resolve incidents and service requests assigned to the Hub and spokes using the queue management system. Ensure accurate and timely ticket updates to meet Service Levels.
Asset and Stock Control: Oversee comprehensive Hub Stock management. This includes scanning and accurately recording all IT equipment (kit) and assets moving in and out of storage locations. Efficiently manage the process for all IT equipment disposals routed through the Hub, ensuring full contractual compliance.
Hardware Maintenance: Perform triage and carry out hardware repairs on all equipment that is under warranty. Liaise directly with vendors to coordinate the ordering of replacement parts and manage all related returns processes.
Logistics and Compliance: Carry out scheduled locker replenishments of equipment at designated spoke locations as required. Strictly follow all agreed processes, procedures, and site regulations established by the Authority.
Service Improvement: Escalate any potential service delivery issues or opportunities for improvement to the Team Leader.

Role 2 - Technician 3

Logistics & Clinic Setup:
- Set up the Refresh Clinic workspace in preparation for device migration activities.
- Relocate the specified number of devices from the on-site storage area to the Refresh Clinic location, strictly following instructions from the Contractor Engineer and Site Manager.
Technical Support & Administration:
- Perform required system logins on devices, using credentials and following procedures supplied by the Contractor Engineer and Site Manager.
- Accurately update the Contractor's workflow management system at every stage of the device refresh process.
- Refresh laptops and seek guidance from the Post Migration Technical Support Specialist and Site Manager as necessary.
Security & Stock Control:
- Assist in conducting manual daily stock checks and promptly report findings to the Contractor Engineer and Site Manager.
- Help secure all devices within the on-site storage location at the close of business each day.

Please apply with your most up to date CV if either of these roles is of interest to you.

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.

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