Job Title: Floorwalker (Contract) - Windows 11 & Microsoft Support Specialist
Location: Maidstone, Kent
Contract Length: 5 Months (likely extension)
Day Rate: £150 Per day (Inside IR35)
Start Date: ASAP
Are you an IT support professional with hands-on Windows 11 expertise and a passion for delivering outstanding user support in a fast-paced environment? Chapman Tate are working with a customer who is looking for a proactive Floorwalker to join the team on a contract basis, providing on-site support to end users and ensuring seamless operation of devices, applications, and network configurations.
Key Responsibilities:
- Provide floorwalking support to users, resolving issues proactively and offering guidance on Windows 11 functionality and features.
- Support and troubleshoot the latest Microsoft applications, including M365 suite.
- Perform firewall configuration and ensure security settings are correctly applied.
- Configure, install, and troubleshoot printers and related peripherals.
- Act as a visible point of contact on the floor, delivering excellent customer service and resolving incidents quickly and efficiently.
- Escalate complex technical issues where necessary and work closely with support teams to ensure timely resolution.
- Deliver user education and guidance on best practices and new features.
Key Skills & Experience:
- Proven experience in a Floorwalker, Desktop Support or similar user-facing IT role.
- Strong knowledge of Windows 11 setup, configuration, and troubleshooting.
- Hands-on experience supporting Microsoft 365 applications.
- Experience with firewall configuration and network security fundamentals.
- Strong background in printer deployment and configuration.
- Excellent communication and interpersonal skills with a proactive, customer-centric mindset.
- Ability to work both independently and as part of a team.
Why Join This Project?
- Be at the forefront of Windows 11 deployment and support.
- Work in a dynamic environment with modern Microsoft technologies.
- Opportunity to make a real impact by improving user experience and system performance.
If you're a motivated IT support specialist ready to hit the ground running, we'd love to hear from you.
