D365 CE PRODUCT LEAD/OWNER - OUTSIDE IR35 - 3/4 DAYS ONSITE 1 DAY REMOTE

Opus Recruitment Solutions Ltd • London, United Kingdom • 6h ago

D365 CE PRODUCT LEAD/OWNER - OUTSIDE IR35 - 3/4 DAYS ONSITE 1 DAY REMOTE Are you a Microsoft Dynamics expert with a passion for driving adoption, enabling users, and aligning systems to real business needs? We're looking for a CRM Product Lead to take full ownership of our Dynamics CRM platform and help shape the future of our fast-paced, professional services organisation.About the Role This is a high-impact, business-critical position. You'll sit at the intersection of product management, user experience, commercial operations, and data strategy. If you've lived and breathed Dynamics in a professional services context and know how to translate business processes into intuitive, effective systems, this one is for you!Key ResponsibilitiesDrive Adoption & Engagement

Lead onboarding, upskilling, and tailored training across teams
Foster high CRM engagement across sales, delivery, finance, and leadership
Embed a continuous feedback loop to iterate the CRM around user needs

Own the Product Roadmap

Act as Product Owner for Dynamics: gather requirements, manage backlog, and lead roadmap
Scope and spec features based on real user workflows and pain points
Collaborate with internal developers and third-party tech partners

Optimise System Performance & Integration

Oversee system performance, data integrity, and integrations (e.g. ATS, finance systems)
Establish CRM best practices, usage standards, and documentation

Engage Senior Stakeholders

Align CRM functionality with business objectives across departments
Serve as the primary interface between tech and the business
Ensure CRM data powers meaningful insights and decision-making

What You'll Bring

Proven experience implementing and scaling Microsoft Dynamics in a professional services environment
Strong track record of driving behavioural change and tech adoption
Deep understanding of leadership, consulting, or talent businesses
Hands-on, floor-walking approach-comfortable with both end-users and execs
Skilled in translating business processes into CRM specs and delivering through Agile teams
Confident in stakeholder engagement, governance, and change enablement
Commercial and financial acumen to support data-driven decision-making

If you would like to apply for this role please send your CV to

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