AWS IVR Engineer - Tesco Mobile

ENGINEERINGUK • TRAFFIC • Remote (Berkshire, Slough, United Kingdom) • 10h ago

Overview

Tesco UK • Slough • Permanent • Apply by 19-Oct-2025

We're always looking for great people to join our team. We're the UK's biggest 'virtual network operator' (powered by O2's network) and for over a decade we've won top awards for customer happiness. We have a track record of doing things differently and shaking up the mobile industry. We are proudly part of Tesco Mobile, bringing the best of Tesco to more than five million customers. Working for Tesco Mobile means being part of a small yet diverse and mighty team, where everyone is valued and can make a difference. We are an Agile organisation - Agile helps us respond quickly to our customers, make the most of our diverse talents, and stay focused on what matters. It's our way for everyone to give their best.

As an AWS IVR Engineer within the Run and Operate chapter, you will help the team manage and maintain our AWS Connect IVR solution. The solution was migrated from a third party to our own AWS Connect infrastructure. You will act as the SME while working closely with the DevSecOps team that manages Tesco Mobile cloud platforms to ensure standards are followed and to cross-skill them to integrate into the BAU support service.

What is in it for you

We're all about the little helps. We offer benefits including wellbeing services, an award-winning pension scheme, and more as part of our colleague rewards package. This includes, but is not limited to:

Annual bonus scheme of up to 20% of base salary
Holiday starting at 25 days plus a personal day (plus Bank holidays)
Buy holiday salary sacrifice scheme (for salaried roles)
Private medical insurance
Retirement savings plan - save between 4% and 7.5% and Tesco will match your contribution
Life Assurance - 5 x contractual pay
26 weeks maternity and adoption leave (after 1 year of service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; 4 weeks fully paid paternity leave
The right to request flexible working from your first day with us
Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, access to mental wellbeing support
A Colleague Clubcard for you and a family member (after 3 months of service) with in-store and online discounts
Great colleague deals and discounts on everyday purchases, eating out and home utilities
Access to colleague networks for diverse backgrounds
Ongoing learning opportunities and award-winning training to help you develop

Read more about the full range of benefits available for our colleagues.

You will be responsible

Be a great teammate - live the Tesco Mobile values.
Act as the AWS Connect technical lead within the squad to support the migration.
Be critical of the current solution and suggest improvements.
Work with the Chapter Lead to agree how the new in-house AWS Connect IVR solution can transition to BAU support.
Share knowledge with other members of the chapter.

You will need

We are looking for the following skills & experience:

Significant commercial experience using AWS Connect.
Significant experience with AWS.
Experience producing quality user documentation.
Nice to have: Experience working with Service Cloud Voice integration.
Nice to have: Experience writing and maintaining deployments using code (Terraform preferred).
Nice to have: Commercial experience with Azure.

About us

A 50-50 joint venture between Tesco and VMO2 established in 2003, Tesco Mobile has more than 5 million customers and is the largest mobile virtual network operator in the UK. We are committed to an inclusive culture and accessible recruitment.

We care for human connection and embrace Agile ways of working to put customers and purpose first, enabling self-organisation, collaboration, co-creation, and rapid adaptation.

We offer diverse full-time and part-time patterns and blended office/remote working. If applying internally, speak to the Hiring Manager about how this can work for you. Everyone is welcome at Tesco.

Related Jobs

Data Mapping Engineer - Senior Engineer

Tenth Revolution Group • Remote (London, United Kingdom) • 17h ago

Fully Remote

Data Mapping Engineer - UK Based (Security Clearance Required) We are seeking an experienced Data Mapping Engineer to design and implement robust data mapping solutions across diverse systems and formats. This role invol...

17h ago

Apply

Senior Protection Advisor (Remote)

Knight Temple Recruitment • TRAFFIC • Remote (Hertfordshire, Watford, United Kingdom) • £42,000 - £60,000 / * • 1d ago

Fully Remote

Are you an experienced Protection Adviser looking for a fresh start in 2026? Do you want to work remotely with an opportunity in the future to choose your own hours of work? If so, please read on Our client is a directly...

1d ago

Apply

Business Readiness Lead | London, UK | Remote

Alexander Mann Solutions (Contingent) • Remote (London, England, GB) • 1d ago

Fully Remote

AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimis...

1d ago

Apply

Zscaler Engineer

ECS Resource Group • Full-time • Remote (London, GB) • 4d ago

Fully Remote

Contract Zscaler Engineer – Remote (Inside IR35) Duration: 6 Months Rate: £500–£550 per day ECS Resource Group are working with a global consultancy on a large-scale infrastructure project and are looking for an experien...

4d ago

Apply

Graduate - Finance | London, UK

ICBC Standard Bank • Remote (London, England, GB) • 4d ago

Fully Remote

Finance Graduate Trainee Product Control About the job The role sits in Product Control which is part of the Finance function at the Bank and acts as an independent control function to help ensure the integrity of the Ba...

4d ago

Apply

Agentic AI Engineer- GCP Platform

Opus Recruitment Solutions • Remote (London, United Kingdom) • 6d ago

Fully Remote

I'm hiring for an AI project focused on Agentic AI systems deployed on Google Cloud Platform (GCP). This is a opportunity to work with a forward-thinking consultancy delivering real-world AI solutions to public and priva...

6d ago

Apply

Agentic AI Engineer- GCP Platform

Opus RS • Remote (London, United Kingdom) • £75 - £87 / hour • 1w ago

Fully Remote

1w ago

Apply

Technical Operations Analyst

TEKsystems • Remote (London, United Kingdom) • 1w ago

Fully Remote

Job Title: Technical Operations Analyst - Fully Remote (MUST BE BASED IN THE UK) - No Sponsorship Available Job Description The Technical Operations Analyst is responsible for providing extensive technical support and ow...

1w ago

Apply

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - 100% REMOTE

Opus RS • Remote (London, United Kingdom) • £75 - £87 / hour • 1w ago

Fully Remote

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role Purpose As a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven custome...

1w ago

Apply

Senior Software Engineer

Randstad Technologies Recruitment • Remote (London, United Kingdom) • 1w ago

Fully Remote

Do you have a passion for enabling developer "flow" and building lightning-fast build experiences? We are seeking an experienced and collaborative Senior Software Engineer to drive the next generation of developer toolin...

1w ago

Apply