Banking Complaint Handler

Huntswood • TRAFFIC • Merseyside, Liverpool, United Kingdom • £150 / * • 2d ago

Looking for a role where your people skills and problem-solving talents really matter? Join us as a Complaints Handler and help turn challenges into great customer experiences.

Huntswood is seeking experienced and dedicated Complaints Handlers to join our team and manage customer complaints effectively and efficiently.

As a Complaints Handler, you'll be responsible for investigating complaints related to Direct Debits from beginning to end. This middle office role will involve conducting a deep dive to uncover the root cause of each issue, and responds with empathy, professionalism, so that the customer is happy the complaint has been resolved

Your days will be filled with proactive follow ups, clear communication, and building strong relationships with internal teams to ensure fair outcomes. It's a role where your attention to detail, problem-solving skills, and positive attitude truly make a difference.

Start Date: 24th November 2025 & 1st December 2025

Day rate: £150 per day - Umbrella only recruitment - This is only available to individuals working via the Husp umbrella company, we can assist you with this

Working hours: 37.5 hours per week, 5 days per week. Monday to Friday between 8am and 6pm.

Where: Working from Home

Duration: 5 month contract

What are we looking for

Previous experience handling complaints within financial services is essential
Ability to deliver excellent customer service
Strong communication and interpersonal skills
A natural problem-solver with sound decision making abilities
Detail-oriented-you don't let the small things slip through the cracks
Great at managing your workload and staying on top of priorities
A positive, can-do attitude to everything you do

About Huntswood:

Huntswood, now part of ResultsCX, is a trusted name in customer experience management. Together, we support some of the world's most respected brands across financial services, utilities, and more. We're committed to creating a positive impact-for our clients, their customers, and our people.

Ready to Make a Difference?

If you're ready to bring your skills to a role where you'll be valued, supported, and challenged, apply today and take the next step in your customer service career with Huntswood.

Related Jobs

Production Scheduler

Certain Advantage • Chester, Flintshire, GB • £28 / * • 2w ago

Umbrella

Production Scheduler Broughton, Onsite 12 Month Contract £21.00 per hour PAYE / £28.09 per hour Umbrella Opportunity has arisen for a large manufacturing company for a Production Scheduler on sub-contract basis in Brou...

2w ago

Apply

Project Engineer

IO Associates • TRAFFIC • Cheshire, Chester, United Kingdom • 2w ago

Engineer Umbrella

Project Engineer Location: Broughton (Onsite Requirement) Contract Duration: 12 Months (Likely to be extended) Rate: £37.12/hour Umbrella About the Role We are seeking a Project Engineer to support key manufacturing and...

2w ago

Apply

Mobile MDM Device Management Intune and Blackberry SME

Adecco • TRAFFIC • Cheshire, Chester, United Kingdom • £500 - £600 / * • 2w ago

Umbrella

Mobile MDM Device Management (Intune and Blackberry) SME Daily Rate: From £500 to £600 (inside IR35 via umbrella)Contract Length: 12 monthsLocation: Chester Business Park, Chester - 3 DAYS ONSITE PWHybrid Working: Yes Ab...

2w ago

Apply

Project Engineer

IO Associates • Chester, England, GB • 2w ago

Engineer Umbrella

2w ago

Apply

Project Support, Production Scheduler

Certain Advantage • Chester, Flintshire, GB • £28 / * • 2w ago

Umbrella

Production Scheduler Broughton, Onsite 12 Month Contract £21.00 per hour PAYE / £28.09 per hour Umbrella Opportunity has arisen for a large manufacturing company for a Project Support / Production Scheduler on sub-con...

2w ago

Apply

Deployment Engineer

Eurobase People • Warrington, Cheshire, United Kingdom • 3w ago

Engineer Umbrella

My client is a IT Consultancy specialising in all things IT Support This role is based full time onsite in Warrington £18.87ph inside via umbrella 6 weeks contract The project involves deploying 3,100 mobile devices for...

3w ago

Apply

Mechanical Designer

IO Associates • Chester, England, GB • 3w ago

Umbrella

Job title: Mechanical Designer (Robotics Engineer) Location: Broughton, Chester - onsite Job type: 12 month's Contract Shifts: Standard 35 hours per week (working 4.5 days between the hours of 7am - 7pm, hours agreed at...

3w ago

Apply

Application Development Lead

Experis UK • Warrington, England, GB • 3w ago

Umbrella

Role Title: Application Development Lead Duration: 4 Months Location: Warrington Rate: £570 Per day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Ou...

3w ago

Apply

Mobile MDM Device Management (Intune and Blackberry) SME

Adecco • TRAFFIC • Cheshire, Chester, United Kingdom • £500 - £600 / * • 3w ago

Umbrella

Mobile MDM Device Management (Intune and Blackberry) SME Daily Rate: From 500 to 600 (inside IR35 via umbrella) Contract Length: 12 months Location: Chester Business Park, Chester - 3 DAYS ONSITE PW Hybrid Working: Yes A...

3w ago

Apply

Find your next job with Culina Jobs & Vacancies: Apply online today

Staffline Group • TRAFFIC • Merseyside, Wirral, United Kingdom • 8h ago

Great opportunity to work as an HGV Class 1 Driver for our client which deals with delivering ambient products. Staffline is recruiting HGV Class 1 Drivers in Port Sunlight . Rates including holiday pay £16.25 - £20.97 p...

8h ago

Apply