Content Designer

Content Designer - Government Gateway (Catfish team)
Clearance Required: BPSS
Duration: 5 months
Location: Telford with 2 days/week in office
IR35 Status: Mandated PAYE only

We are looking for a Content Designer to support new build work and live services work we have with a government client.

Following GDS (Government Digital Service) standards you will be expected to create, iterate, and manages user-centred content across the end-to-end user journey for our services. Working in agile teams to ensure content is accessible, accurate, and evidence-based, focusing on user needs over government, policy, or department needs.

Key Responsibilities and Skills:

User-Centred Design: Using user research, data, and analytics to inform content decisions.
Accessibility & Clarity: Writing clear, concise, and accessible English following the GOV.UK style guide.
Collaboration: Working with multidisciplinary teams, including user researchers, developers, and policy specialists.
Content Strategy: Mapping user journeys, identifying gaps, and managing content throughout its life cycle.
Stakeholder Management: Building relationships to influence stakeholders and at senior levels, guiding content strategy and mentoring others.
Community: Active participation in the content design community for peer support and development.