Critical Environment Field Service Engineer

Job Description

Critical Environment Field Service Engineer - 3 month rolling contract - Hybrid working - INSIDE IR35 - No Sponsorship Available

Responsibilities

Data Center Operations:

• Ensures compliance with data center business units and service-level policies
• Engages with appropriate teams and resources to execute tasks or projects.
• Manages programs associated with area of responsibility.
• Follows and adheres to safety and security policies and procedures.
• Reports immediately any safety or security issues or concerns.
• Participates in Root Cause Analysis (RCA) process as appropriate.
• Lead or participate in incident response activities for critical infrastructure failures, ensuring minimal downtime and effective recovery processes.
• Proactively identify potential risks or vulnerabilities in the critical environment and implement strategies for mitigation.
• Manage relationships with external vendors for equipment maintenance, repairs, and emergency services.
• Help support and provide ongoing knowledge sharing to other team members to enhance their knowledge of critical environment systems and protocols.

Service Delivery

• Maximize Critical Environment (CE) availability in conjunction with our landlord partners at our leased Datacenters and to ensure optimal operational efficiency
• Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our leased Datacenters (MOP/SOP/EOP review, RCAs, FMEAs, change governance, and risk mitigation)
• Reduce high-impact and human-error Critical Environment (CE) incidents year over year
• Deliver on cost/energy efficiency initiatives
• Support delivery of the Datacenter's Emergency Preparedness and Response plans and act as an escalation point for all facilities-related issues within our leased datacenters
• Coordinate, plan, schedule, and supervise CE audits and compliance verification as needed
• Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative
• Humidity, and SLA monitoring
• Data Center Work Environment
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.

Ownership

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues to appropriate owner.

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 4+ year(s) industry experience in a datacenter or other critical environment facility,
• OR 3+ years industry experience and college course work.
• Previously held senior authorized person or authorized person for mechanical or electrical.

Preferred Qualifications:

• 3+ years' experience in Critical Environment infrastructures (eg, UPS, Generator, AHU)
• Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services
• experience working on large scale CE projects
• experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)

Supplier-Provided PPE required:

Feet: Lace-up steel or composite toe-boots which cover the ankle, has a slip resistant sole, and meets specifications set-forth in the American Society of Testing Material (ASTM) International Standard

F2413-05, Standard Specification for Performance Requirements for Protective

(Safety) Toe Cap Footwear.

Head: (PPE) Head: Type 2, ANSI Z89 approved Hard Hat or Helmet

Eyes: ANSI, CE, or EN approved Safety Glasses with side shields

Hands: Level 5 cut/abrasion/impact- resistant gloves

High Visibility Vests

Ears: Multiple-Use ear plugs

Job Title: Critical Environment Field Service Engineer

Location: London, UK

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

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