Customer Service Agent

Customer Service Advisor

Newcastle upon Tyne- 5 days Onsite

Contract role (6 months)

Day rate- competitive TBD

The Role

Join our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional, confident individuals to handle high-volume customer enquiries and ensure a positive experience every time.

Key Responsibilities

• Customer Support: Acting as the first point of contact for personal loan enquiries via inbound calls.
• Accuracy: Maintaining up-to-date, precise customer records in a fast-paced environment.
• Compliance: Managing sensitive data strictly in line with GDPR requirements.
• Performance: Consistently meeting KPIs, including Average Handling Time and Service Levels.

• Mandatory: Previous experience in a Call/Contact Centre and Customer Service.
• Desirable: Background in Financial Services, Personal Loans, or CRM systems.
• Skills: Strong collaboration, professional communication, and ability to follow strict procedures.

If you interested then please apply and also please share your updated resume and I will give you call back to discuss the role further.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.