Field Engineer- Hardware Break/Fix

Field Engineer- Hardware Break/Fix (HP & Lenovo)

Location: PE & CB Postal Areas
Employment Type: Full-Time

Pay of rate: £150.00 per day

Start day: ASP

Finished 30/04/2026

Role Overview

We are seeking an experienced Field Engineer specializing in hardware break/fix support for HP and Lenovo laptops and desktops. This role is strictly hardware-focused and requires strong diagnostic and repair expertise.

Please note: This is not a deskside support role. Candidates whose experience is limited to basic tasks such as battery or keyboard replacements will not be considered. Proven hands-on hardware diagnostic and component-level repair experience is essential.

This role involves extensive fieldwork with 50%+ daily travel, so flexibility and willingness to travel is mandatory.

Key Responsibilities

• Troubleshooting, diagnosing, installing, maintaining, and repairing designated HP & Lenovo desktop and laptop hardware.
• Performing advanced hardware diagnostics and break/fix repairs.
• Responding to customer service requests professionally and efficiently.
• Maintaining and monitoring daily communication tools (phone, voicemail, email).
• Keeping administrative responsibilities up to date, including documentation and reporting to support departments.
• Ensuring best practice standards and practical problem-solving approaches are followed at all times.
• Maintaining tools and test equipment in good working order.
• Adhering strictly to parts processes and company procedures.
• Utilizing escalation and support processes to resolve service delivery issues.
• Working independently in the field with minimal supervision.
• Lifting and carrying parts and equipment weighing up to 25 kg.
• Extended periods of driving and travel within the PE & CB postal areas.

Essential Requirements

• Minimum 3 years' proven experience diagnosing and repairing desktop and laptop hardware (HP & Lenovo preferred).
• Strong hardware troubleshooting and break/fix repair experience.
• Demonstrated ability to independently diagnose motherboard, storage, memory, PSU, and other hardware component failures.
• Experience responding effectively to customer concerns and service requests.
• Ability to work predominantly independently in a field-based environment.
• Valid driver's license with a good driving record.
• Willingness and ability to travel extensively (50%+ daily travel).
• Physically capable of lifting and carrying up to 25 kg.

Preferred Skills

• Manufacturer certifications (HP/Lenovo) will be advantageous.
• Strong organizational and reporting skills.
• Professional customer-facing communication skills.
• Strong time management and route planning ability.

If you are an experienced hardware break/fix technician looking for a dynamic field-based role with significant independence and responsibility, we encourage you to apply.