Income Officer

We're seeking an Income Officer in Warrington to support our Social Housing client on a rolling temporary contract. This is a full-time role (37 hours per week), working on a hybrid basis with 2 x set office days.

Your new role

• Manage your own caseload of customer accounts, ensuring income maximisation and minimal rent arrears for the group
• Liaise with customers via telephone, email, or face to face visits where required to discuss arrears and bring accounts back up to date
• Take early intervention and complete income, expenditure and affordability assessments to agree affordable repayment plans
• Prepare pre-court paperwork and initiate legal proceedings where appropriate to recover outstanding arrears
• Work closely with Tenancy Sustainment Officers, Neighbourhood Officers and Enforcement Officers within the group, as well as other external agencies

What you'll need to succeed

• Experience in an income recovery role within social housing, with a good understanding of legislation and best practice
• Strong IT CRM skills, experience of QL system preferable
• Experience of completing income and expenditure forms, and agreeing affordable repayment plans
• An understanding of welfare benefits

What you'll get in return

• Weekly pay
• Immediate starts
• Option to be paid PAYE or umbrella
• Hybrid working

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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