IT Service Desk Apprentice

About Estuary Housing Association: Estuary is a Housing Association with a strong and clear regional commitment within Essex. We work very successfully within every district in Essex, the three outer East London Boroughs and in the Suffolk Coastal District. We currently own and manage over 4600 properties. We are always looking at ways to increase the number of homes we can offer and believe it is important to build communities, not just homes.

About the role:We are now looking for an eager candidate to join us as an apprentice. The Service Desk operates in an enterprise environment underpinned by the ITIL framework. You will perform installation and configuration of hardware, operating systems, software, and applications within existing standards and predetermined timescales.

Responsibilities:

• Provide quality technical maintenance and support for all user-based IT hardware and software
• Offer end-user support for onsite devices and networks, guiding staff or clients through actions via ITSM Tool, MS Teams, face-to-face, or over the phone
• Support standard and authorised non-standard software applications
• Take ownership and manage Service Desk tickets through the triage, referral to third-party suppliers, or IT colleagues to closure within service level agreement boundaries
• Deliver 1st and 2nd line customer-focused support for diverse and complex technology & change (T&C) systems across the Association, both in the office and remote locations
• They will develop and maintain end user computing environments, including desktops, laptops, operating systems, core software, browsers, mobiles, digital devices, and printers
• Areas of support encompass software and hardware, systems and applications software, server and client operating systems, data and voice communications, networking, ICT security, and system availability
• Work tactically within both business-as-usual and project support

Skills and personal qualities:

• Demonstrates a can-do attitude
• Strong analytical skills and a problem-solving mindset
• Ability to work collaboratively in a team environment
• Exhibits excellent interpersonal and communication skills, effectively bridging technical and non-technical conversations
• Presents a professional image when interacting with colleagues, customers, suppliers and stakeholders
• Influences decision-making and takes ownership of resolving issues to customers' satisfaction
• Displays a service-driven mentality, pragmatism, and professionalism
• Possesses strong planning, organisational, reporting, analytical, and problem-solving skills

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Working week: 35 hours per week. Daily hours of attendance are variable, subject to a team rota and will consist of 7 hours per day either between 8:00am - 4:00pm or 9:00am - 5:00pm, Monday to Friday with one hour for lunch. Some evening, weekend and Bank Holiday work may be required. 1 full day per week will be allocated for training for the apprentice to engage with their studies.

Benefits:

• Flexible and hybrid working
• Pension scheme
• Generous holiday and additional paid leave allowances
• Mental health support
• Health care cash plan

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.