Project Manager (CRM Implementation)

Project Manager - CRM & Digital Membership Platform Implementation
c 425 a day outside IR35
London - Approx. 3 days per week onsite during Discovery and early implementation phases of the programme.

We're on the hunt for an experienced Project Manager to manage the full end to end delivery of a new CRM / digital membership platform implementation.

This is a governance, commercial control and delivery assurance role rather than a technical build position and the successful candidate will ensure the programme is delivered within agreed scope, cost and risk tolerances, with disciplined management of requirements, supplier performance, contractual controls and structured transition into BAU support.

Purpose of the Role

To manage the end-to-end delivery plan from Discovery through to go-live and warranty completion, ensuring:

• Requirements are clearly defined and locked prior to build
• Scope and change control are tightly managed
• Costs and commercial risk are controlled
• Implementation defects are resolved within warranty
• Support hours are not inappropriately consumed
• Formal acceptance and structured handover into BAU is achieved

Key Responsibilities

• Manage the full delivery lifecycle from Discovery to warranty completion
• Validate Discovery outputs and functional specifications
• Oversee integrations and maintain a cross-supplier dependency register
• Define and manage data migration, validation, reconciliation and cutover planning
• Lead UAT, defect management and formal sign-off
• Coordinate internal stakeholder input at each stage
• Manage supplier performance against MSA, SoW and SLA commitments
• Control change requests and prevent scope drift
• Maintain structured risk, issue and decision logs
• Provide clear governance reporting to ExCo and Board
• Manage service transition into BAU support

Experience Required

• 8+ years delivering CRM, membership platform or SaaS transformation programmes
• Strong client-side Project Management experience
• Demonstrable experience operating within MSA / SoW / SLA contractual frameworks
• Commercially astute, with experience managing fixed-price and time-and-materials risk
• Comfortable operating at Executive and Board level
• Membership, education or not-for-profit sector experience desirable