Claims Handler

Location: Watford
Salary: 25,000 per annum
Working Hours: 35 hours per week (9am to 5pm, Monday to Friday, with a one-hour lunch break)

We are working with an established insurance organisation to recruit a professional and detail-focused Claims Handler. This is an excellent opportunity to join a friendly and collaborative team where you will play a key role in supporting new business and customer retention targets by delivering exceptional service across the claims process.

Key Responsibilities:

Assess and authorise claims via telephone, email, and post
Provide ongoing support for existing claims
Issue written confirmations of claim decisions
Ensure compliance with internal guidelines and regulatory requirements, including support for vulnerable customers
Maintain adherence to data protection, conduct risk, consumer duty, and anti-fraud/money laundering protocols
Communicate clearly, professionally, and empathetically with clients
Attend regular one-to-one meetings and appraisals; track personal progress and training needs
Recommend process improvements to boost efficiency and enhance customer experience
Work closely with team members to meet shared goals and deliver high-quality outcomes
Offer training support and knowledge-sharing within the team
Maintain a broad understanding of related departmental procedures to enable cross-functional support

Knowledge, Skills & Experience:

Knowledge:

Minimum 2 years of customer service experience (claims or insurance background advantageous)

Skills:

Strong written and verbal communication
High standards of numeracy and literacy
Clear, professional use of language
Active listening and customer empathy
Ability to build rapport and strong relationships
Effective organisation and multi-tasking capabilities
Problem-solving and logical reasoning

Attitude:

Customer-first mindset with a proactive approach
Composed and focused under pressure
Ownership of tasks with accountability
Collaborative and cooperative team player
Self-driven and able to work on own initiative
Adaptable and open to new working methods
Honest, professional, and confident

Benefits:

25,000 salary per annum
35-hour working week (Monday to Friday, 9am-5pm)
23 days holiday per year
Company pension scheme (auto-enrolled)
Death in service benefit (10x salary from day one)
Voluntary dental cover (post-probation)
Company-paid private medical insurance (after 6 months)
Performance-related bonus (subject to eligibility and scheme terms)

Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Aldwych Consulting

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Claims Handler