Role:Service Desk Engineer

Length: 6 Weeks

Location: London - onsite

Rates: £200 per day (Inside IR35)

Provide 2nd / 3rdline support in troubleshooting technical issues reported to Service Desk
Ensure Service Requests and Incidents are managed in accordance with Service Level Targets
Assist with the identification of Continual Service Improvement items to help improve the quality of service provided, and the efficiency of processes within the Service Desk
Keep customers informed on the progress of their Incidents and Service Requests throughout the full lifecycle

Essential Skills

4 Years + experience working within a Service Desk or Helpdesk environment.
Technical knowledge of Microsoft O365 technologies including Entra ID.
Technical knowledge of Microsoft Azure and Intune.
Previous experience working with audio and video conferencing tools such as Zoom and MS Teams.
VIP support experience would be advantageous.
Excellent communication and customer service skills
Ability to efficiently manage workload and escalate calls when required.
ITIL skills are advantageous.

Anglia IT Recruitment

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