We're hiring: Account Manager (Manchester, Hybrid)

Fractory is changing the way manufacturing works - and we need sharp, driven Account Managers to grow with us.

We're looking for someone who thrives in a fast-paced sales environment, builds strong customer relationships, and knows how to spot opportunities others miss. You'll manage and grow an account base of engineering clients, working closely with our technical and commercial teams to keep deals moving and value high.

You'll love this if you

Have experience growing revenue across accounts (not just maintaining)
Are commercially sharp with basic engineering understanding
Enjoy building long-term client relationships and aren't afraid to chase new opportunities
Like structure but move quickly, think practically, and don't overanalyze
Are based around Manchester and happy to work from our office a few days a week

Bonus if you've worked in manufacturing or digital platforms, or know your way around a CRM.

What you'll do:

As an Account Manager, you'll own the full cycle of your client relationships - from finding new business to supporting existing customers and making sure their orders are delivered successfully. You'll work closely with our Project Engineers and operations team to make it all happen.

Your day-to-day will include:

Hitting monthly, quarterly, and annual revenue targets
Maintaining and growing revenue across your assigned account base
Proactively identifying new opportunities within your accounts and helping clients find the best production solutions
Clearly communicating quality expectations between clients and our internal engineering team
Building strong, long-lasting relationships - including site visits when needed
Keeping up a high volume of quality communication with all your accounts
Ensuring excellent customer service across the board
Keeping the Fractory platform and Salesforce clean, accurate, and up to date
Creating tailored strategies for each account to unlock their revenue potential
Setting pricing and payment terms, and resolving any disputes when they arise
Offering flexible payment plans where needed to support client purchases
Making smart pricing decisions to maximise conversion
Collaborating closely with Project Engineers and our operations team to ensure smooth order execution
Helping teammates when needed - we win as a team
Understanding your customers' buying patterns and habits
Promoting upsells and cross-sells where valuable
Becoming an expert on everything Fractory can offer - and knowing how to communicate that value to clients

What you get:

Competitive salary + commission
Equity options
25 days holiday + bank holidays
Juno flexible benefits platform
MediCash healthcare reimbursement
Pension scheme (3% from Fractory)
Regular team events & socials
Central Manchester office + £2/day car parking support
Cycle to Work scheme
International team and modern tooling

Hiring process (quick & clear):

30-min intro call with our recruiter
30-min deep dive with Head of Account Management
In-office meet-up to meet a team+ short presentation
Final call with leadership

We aim to keep the full process smooth and respectful of your time - expect 2-3 weeks from first chat to offer.

Ready to apply?
At Fractory, we prioritise quality, ownership, and courage. If you enjoy solving real-world problems, learning quickly, and seeing the impact of your work-you'll feel at home here.
Hit "apply" and let's talk!

Fractory

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