Overview

Base office: London (We're hybrid: Min 3 days p/w in the office, 2 remote/office if you prefer!).

The Sheffield Connection: Regular trips to the Sheffield Office (approx. 4 days a month) are essential.

Why the Travel? This is key for providing that vital senior leadership presence and getting in person time with the SME Account Management team.

We Cover It: Travel and accommodation are fully covered

Our Mission

Two in five people in the UK rent their homes. Our mission? To provide them with the best renting experience in the world.

We started Goodlord to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant. As Generation Rent has grown, so have the expectations for a more digital, seamless experience. We knew we could provide a solution.

Like all scale-ups, our journey has been a rollercoaster - but we're stronger than ever. With around 3,000 letting agents using the platform, a suite of exciting products, and 350+ Goodlordians across the group, we're united in our mission!

The Opportunity

Develop and execute a comprehensive account management strategy aligned with the company's Revenue and EBITDA targets.
Lead and support a team of 15 Account Managers across our Sheffield and London offices. Responsibilities include coaching, mentoring, and performance feedback via managers, hiring and developing talent, and fostering a positive, collaborative, and growth-driven team culture.
Drive customer satisfaction and loyalty by delivering exceptional value.
Lead the adoption of innovative digital tools and technologies to enhance account management processes.
Oversee, as a key stakeholder, the selection, implementation, and ongoing management of our CRM systems.

What we need from you

Proven track record in leading successful account management teams with demonstrable P&L impact.
Experience managing managers, with at least two direct reports, and oversight of a team of at least 10 individuals.
Deep understanding of customer relationship management principles and best practices.
Experienced in a digital environment, managing large customer bases.

What's in it for you

Annual leave: 25 days holiday (plus UK Bank Holidays), plus 1 extra day per full holiday year up to 32 days.
Your well-being matters: Bi-weekly coaching with Sanctus for performance and mental health coaching.
Family support: 3 months of fully-paid parental leave for all Goodlordians, regardless of gender.
Our team: Join an energetic, sociable, and passionate group determined to make a difference. We learn from each other, value authenticity, and don't have time for politics.

What's Next?

If you're ready to help us provide the best renting experience in the world, then click apply - it only takes 2-3 minutes!

(Full job specification available on request)

Goodlord wants applicants from all backgrounds and walks of life. We are an equal opportunity employer committed to creating an inclusive environment. One of our core values is Bring our whole selves to work, which is really important to us. If there is anything you need to participate fully in the interview process, we'd like to hear about that too; please just include it in your application. Come and join us!

Please note, as we are regulated by the Financial Conduct Authority, all Goodlordians are required to pass a thorough referencing check via Experian before joining the team. We will only ask for references at the point of making an offer.

No agencies please - we have tried and trusted partners we would turn to should we require support.

Goodlord Group

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