Introduction

Sweethaven, part of the inTEC Group, is on an exciting growth trajectory within the Education sector, supporting the holistic technology needs of a growing number of large secondary schools and Multi-Academy Trusts. Our services within Education fall under the umbrella of Managed ICT Services, delivering tangible digital transformation in the classroom through harnessing the latest Cloud technologies, network infrastructure, and a suite of education-focused hardware and software solutions.

We are looking for an experienced Account Director to join our fast-paced commercial department, capable of nurturing our customer relationships within education. The role involves liaising closely with stakeholders to support development initiatives that deliver tangible and sustainable ICT impact for schools and trusts, while maximizing Sweethaven's wallet share across a broad range of solutions within the education space.

The successful candidate will demonstrate a solid understanding of the MSP operating environment within education, with a minimum of 3 years' experience in a similar role. Additionally, they will possess a strong aptitude for building and maintaining positive customer relationships. We are seeking an individual with excellent planning and organisational skills, with a customer-centric approach to delivery.

Day-To-Day Responsibilities

Client Relationship Management:Build and maintain strong, long-lasting relationships with educational clients, acting as the main point of contact to ensure their needs are met and exceeded.
Account Planning:Develop and implement account plans to achieve client satisfaction and business growth objectives. This includes understanding the unique needs of educational institutions and tailoring IT solutions accordingly.
Collaboration:Work closely with cross-functional teams, including sales, marketing, and technical support, to ensure a cohesive approach to managing and growing accounts.
Contract Support:Assist in contract negotiations and support agreements to maximise profits while ensuring the delivery of high-quality IT services that meet the specific requirements of educational clients.
Market Awareness:Stay informed about industry trends, competitive landscape, and emerging technologies in the education sector to provide clients with innovative solutions and maintain a competitive edge.
Performance Monitoring:Track and report on account metrics, providing regular updates to both internal and external stakeholders on the progress of initiatives and the overall health of the client relationship.
Budget Management:Manage account budgets, ensuring that financial targets are met, and resources are allocated effectively to support client needs.
Client Advocacy:Act as an advocate for the client within the organisation, ensuring that their feedback and needs are communicated and addressed by the relevant teams.
Project Support:Contribute to the successful delivery of IT projects and services, ensuring they are effectively scoped, sold, and delivered with a focus on 'right first time'.
Issue Resolution:Act as a point of escalation and ensure any high-severity requests or escalations are addressed by the relevant teams and that a timely resolution is achieved to maintain client satisfaction.

Personal Attributes

Strong Communication Skills:The ability to clearly and effectively communicate with clients, team members, and stakeholders is crucial. This includes both verbal and written communication.
Empathy and Customer Focus:A deep understanding of and empathy for the needs and challenges of educational institutions, ensuring that solutions are tailored to meet their specific requirements.
Collaboration and Teamwork:The ability to work collaboratively with internal teams and clients, supporting projects and ensuring alignment with client goals.
Problem-Solving Skills:A proactive approach to identifying and resolving issues, with the ability to think critically and creatively to find effective solutions.
Adaptability and Flexibility:The capacity to adapt to changing circumstances and client needs, and to remain flexible in the face of new challenges and opportunities.
Operational Thinking:The ability to understand the day-to-day operations of educational institutions and how to position the company's services effectively to meet their needs.
Relationship-Building:Strong interpersonal skills to build and maintain positive relationships with key clients, fostering trust and loyalty.
Resilience and Persistence:The ability to remain resilient and persistent in the face of challenges, maintaining a positive attitude and continuing to strive for success.
Attention to Detail:A meticulous approach to managing accounts, ensuring that all aspects of service delivery meet the highest standards.
Passion for Education and Technology:A genuine interest in the education sector and a passion for leveraging technology to improve educational outcomes.

Experience & Qualifications

The below qualifications and experience would be desirable but not essential:

Solid understanding of the MSP operating environment within education.
Minimum of 3 years' experience in a similar role.
Strong aptitude for building and maintaining positive customer relationships.
Excellent planning and organisational skills.
Customer-centric approach.

Recruitment Process

We want the best people to join our team.

It's important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve-wracking and we will always put candidates at ease.

Our interviews are a two-stage process. We always invite you to meet the team which you will be joining and have a look around our offices.

We also want YOU to ask US questions, so please come prepared with relevant questions.

Good luck!

Our Values

Here at inTEC, we pride ourselves on our strong brand values which are reflected in the work our brilliant team does every day:

We are curious.
We are open.

Our Community

Corporate Social Responsibility is very important to our business and our team. We consider it from three distinct perspectives:

Community - helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;
People - finding and developing great people throughout their inTEC journey;
Environmental Management - managing our impact on the environment in a responsible and ethical manner.

Over the years, we've helped many charities, schools, universities, grassroots sports clubs and local organisations with free technology support, advice and training, corporate sponsorship and fundraising events.

Our Culture

Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work . The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee 'n' cake mornings! We plan a 12-month calendar of fun events of which we hope you will really enjoy taking part.

Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!

Intec Group

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