Salary: From £42,000 per annum (negotiable based on experience) + comprehensive benefits package

Jisc grade: TNE3 (internal use only)

Hours: 35 hours per week

Reports into: Network team lead

Working style: London office based at the Network Operations Centre for the first 6 months and thereafter field based when required.

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are

working to build a better digital future for education and research.

Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.

The role:

Janet Network Operations are responsible for the operation and the delivery of the entire Janet network, ensuring its effective management and stable operation. Network Operations provides round-the-clock support for this network, having the responsibility for the delivery, availability, integrity of all network services supplied via it.

Engineer duties and responsibilities span across both network operations and network delivery, which means that all engineers are expected to work in a NOC environment as well as out in the field (e.g. at network Points of Presence and occasionally at customer premises).

You will be based at the London office every working day during the first 6 months during your probationary period.

What you'll be doing:

Providing fault diagnosis and timely resolution of day-to-day network faults and incidents upon escalation from the Jisc Service Desk (JSD), fellow engineers or other colleagues.
Managing installations of new customer connections from start to finish, including configuration, installation, patching, handover and operations activities.
Produce, develop and maintain operational procedures, work instructions and other appropriate documentation.
Assist with the training and career development of other operational staff within the directorate.
To be available for 24 hour x 7-day standby duties on a rota system in addition to occasional work outside of normal office hours, bank holidays and company holidays, in support of the Janet network and client services.
Attend remote network locations and data centres to perform patching, installations, and troubleshooting.

What we are looking for:

Demonstrable experience of working in a network engineering environment in a network engineer role
Sound understanding of IPv4 and IPv6 protocols, and functions, including DNS.
Expertise of LAN/WAN protocols and technologies in a Juniper, Cisco or other mainstream network-vendor environment - with experience of implementing, managing and supporting dynamic routing protocols such as BGP and OSPF.
Experience of IP-based networks in a large environment.
A clear understanding of network architecture with experience working at Layers 1, 2, and 3, in both troubleshooting and installation. Knowledge of DWDM technologies is desirable.

We know that sometimes people can be put off applying for a job if they think they can't tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value, so you may need to travel on occasion to any of our hub offices.

Why work for us?

At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Jisc's culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here's what you can look forward to:

Flexible work pattern, which can adapt to suit your schedules and personal commitments
31 days annual leave (plus bank holidays) that includes three closure days over Christmas
Buy up to an additional 5 days leave during the flexible benefits window
A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
Allocated allowance of up to £250 to equip your home office
Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
A wide range of discounts and cashback from retailers and big-name high-street stores
Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
Support your volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion:

Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

Please let us know how we can best accommodate you throughout the recruitment process. We're committed to making our process accessible and comfortable for everyone - just tell us what works best for you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We're really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Sponsorship:

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevantHome Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

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