Overview

The focus of this exciting and challenging opportunity is to manage the provisioning and delivery of customer orders and confidently provide excellent customer service.

Understand the setup requirements, plan and action the configuration of Managed IT Deployments, UC, SIP WLR, number porting, Data circuits and Broadband, including Number Management and Porting which is essential for the continued success of our rapidly growing Telecoms & Technology Solutions.

Responsibilities

Understand and confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales.
Chase, update and follow through to completion all orders, including escalations in a timely manner.
Carry out "like for like" transfers, geographical and non-geographical number ports from one carrier to another.
Co-ordinate jobs and liaise with internal & external engineers.
Ongoing maintenance and response for any Provisioning related tasks and maintaining customer accounts.
Project coordination with key stakeholders internally, with clients and suppliers and being a key contact point.
Liaise with sales & service desk teams regarding any provisioning orders being escalated or potential issues.
Provide up to date weekly & monthly progress reports on current opportunities, orders and workflows using company systems.
Processing and liaising with customers, resellers, partners and suppliers regarding orders, queries, amendments and updates.
Adhere to and actively contribute to the company's quality system and processes, and their maintenance.
Ensure best practice and up to date knowledge of supplier systems, processes and industry trends / changes.
Actively contribute to and promote the use of best practice and continual service improvement within the team.

Person / Qualifications

If you are a customer service focused candidate within a telecoms / IT-based company who is diligent and tenacious, a team player with an excellent telephone manner, this is the role for you.

KubeNet will provide training and a great environment for development and progression. Ideally you will have experience working in a company that supports Telecoms or IT services.

Ideally you will have experience and an understanding and in some (if not all) of the following:

Data Circuits & Order Management
Hosted voice & SIP provisioning
WLR (ISDN2/30, Analogue) provisioning
Number provisioning and management
Number porting
Project Delivery

Also proficient in:

Excellent communication skills both oral and written.
Excellent interpersonal skills, the ability to work cross functionally and interact confidently with multiple stakeholders (both internal and external).
Natural flair for delivering high levels of Customer Service.
Attention to detail with excellent planning and organisational skills with the ability to prioritise, manage time effectively and work to tight deadlines.
Team player - understand the importance of collaborative working.
Excellent IT skills and confident using business management systems.
Proficient in Excel & MS Office packages.
Salesforce or another CRM package.

Benefits

Competitive salary
Quarterly Bonus based on personal & team KPIs
22 days holiday per annum plus 9 statuary days following Scottish Bank Holiday calendar
Operating working hours between 8:00 and 18:00, Monday-Friday.
KubeNet operate a blended working policy with a minimum 3 day in the office, however, you can choose to be based in the office.
Following successful probationary period of 6 months, access to private healthcare, death in service and increased pension company contribution of 5%
Free KubeNet Broadband or a £25.00 per month contribution.
Paid days supporting a charity of your choice or one of KubeNet charity partners
Financial Contribution to your agreed training path with 2 days exam leave pa.
Training will be provided on the systems we use and any future requirements.

About us

KubeNet is a leading Managed Service Provider who provides best-in-class, future-proof communications and technology solutions to some of the world's leading companies.

Our broad portfolio of IT, Ethernet, Cloud and Voice solutions ensures our clients have access to their applications and Data across the Globe and as a Cisco & Microsoft Partner we are right at the forefront of technology.

Because we own and operate our own Next Generation Network, we can guarantee that our infrastructure is flexible, secure and resilient enough to meet business requirements all fully supported through our ISO9001 & 27001, ITiL and Cyber Essentials accreditations.

But we're more than just a successful business, we're a successful and motivated team. A team of great people delivering great products and exceptional service to our customers.

As we continue to grow, our aim is to bring together the best talent & minds in the marketplace, we welcome individuality and value and encourage the things that makes you different. From diversity to creativity, we nurture every form with inclusion front and centre.

If you think you have the skills that are required, please Send your CV and a cover letter to and make sure to let us know your notice period and current salary.

STRICTLY NO AGENCIES

KubeNet

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