Helpdesk, IT Support, Service Desk Analyst - 56379

Contract: 3 Months

Rate: £175 per day or £23.33 per hour (Inside IR35)

Dagenham, Essex - Three-shift pattern: Earlies, Lates and Nights in weekly rotation - Must be able to Drive

The engineering plant of a major manufacturing company and a household name is seeking an IT support analyst, IT helpdesk analyst to work in the IT Team responsible for providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant

Main Tasks & Responsibilities

o Respond to phone calls to the Help Desk.

o Silas administrative tasks (e.g. resetting passwords, setting up accounts)

o Administrative tasks (e.g. modifying access levels)

o Resolving software issues (remotely if possible)

o Resolving hardware issues

o Logging hardware errors in-line with our existing maintenance contracts

o Installation of application software on clients

Essential Skills & Experience Required:

# IT Helpdesk experience

# 1-3 years in a corporate IT department providing end user support across a wide range of

# Flexibility: Willingness to work flexibly to meet the demands of the Plant

# Self-Starter: Able to operate autonomously on some tasks to deliver

# Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis

# Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures.

# Continuous Improvement Mind-set: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements

PeopleWorks

Latest Jobs

Helpdesk, IT Support, Service Desk Analyst - 56379