Helpdesk, IT Support, Service Desk Analyst - 56379
Contract: 3 Months
Rate: £175 per day or £23.33 per hour (Inside IR35)
Dagenham, Essex - Three-shift pattern: Earlies, Lates and Nights in weekly rotation - Must be able to Drive
The engineering plant of a major manufacturing company and a household name is seeking an IT support analyst, IT helpdesk analyst to work in the IT Team responsible for providing the Manufacturing facility with operational support for all IT Applications / Infrastructure across the plant
Main Tasks & Responsibilities
o Respond to phone calls to the Help Desk.
o Silas administrative tasks (e.g. resetting passwords, setting up accounts)
o Administrative tasks (e.g. modifying access levels)
o Resolving software issues (remotely if possible)
o Resolving hardware issues
o Logging hardware errors in-line with our existing maintenance contracts
o Installation of application software on clients
Essential Skills & Experience Required:
# IT Helpdesk experience
# 1-3 years in a corporate IT department providing end user support across a wide range of
# Flexibility: Willingness to work flexibly to meet the demands of the Plant
# Self-Starter: Able to operate autonomously on some tasks to deliver
# Customer Focus: The candidate will be expected to interface with Plant based customers on a regular basis
# Attention to detail. Inventory and procedural work will require a close attention to detail, an ability to follow detailed, sequenced instructions and procedures.
# Continuous Improvement Mind-set: As the candidate identifies improvements to operational activities, they should feel comfortable making suggestions to improve these practices to their manager and setting out improvements
